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Plum Products Trampoline Warranty
The metal frame (comprising the steel rim and legs) of this product is guaranteed for 12 (twelve) months from
the date of purchase against manufacturing defects. The safety pad, mat, bolts and springs are guaranteed for
6 (six) months from date of purchase against manufacturing defects.
The warranty is conditional on proof of purchase being presented in the event of a claim and is registered to
the original owner only and is non-transferable.
Whilst every endeavour is made to ensure the highest degree of safety in the product, it is essential to install
your product correctly in accordance with installation instructions, supervise your children's play activity and
maintain your play equipment periodically according to manufacturer guidelines in the Instruction Manual
provided with the product.
This warranty does not cover scratching or scuffing of the product as a result of normal wear and tear and any
minor defects which do not affect the functionality of the product. This product is warranted for domestic use
only. Under no circumstance should the product be used in public or commercial settings such as schools or
playgrounds, any such use may lead to product failure and potential injury. Any public or commercial use will
render this warranty void.
The warranty shall be rendered void on products subjected to misuse, negligence, improper installation,
vandalism, acts of God, unauthorised alteration, modification and/or attachment to other equipment by the
customer or a third party (including the use of spares that are not genuine Plum spares) or any act or omission
that would potentially render damage to the structural integrity of the product and lead to possible failure and
injury.
All claims must be made within 14 days of purchase and must be accompanied by proof of purchase. Plum
may reject claims which are not made within a reasonable time and/or where there is no proof of purchase.
Goods covered under this limited warranty will be replaced or repaired, at our option, and returned to the
customer at no cost to the customer where a claim is validated.
Plum reserves the right to examine photographs or physical evidence of goods claimed to be defective and to
recover the goods prior to settling a warranty claim. These conditions do not affect your statutory rights as a
consumer.
To make a claim please contact us immediately on our customer service numbers or emails below.
For UK Customers:
Telephone UK Plum Customer Services: (0) 344 880 5302
Email: customerservices@plumproducts.com
Plum Products Ltd, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ, UK
For Australian customers:
Telephone Australian Customer Services: +61 2 8968 2200
Email: aushelpdesk@plumproducts.com
Plum Products Australia Pty Ltd, Suite 303, 156 Military Road, Neutral Bay, NSW 2089, Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law under which
you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major one.
Thank you for purchasing a Plum product !
Please note above warranty applies to the UK and Australia only. If you have purchased your trampoline
outside of the UK or Australia, please contact your local supplier for the purchase of spares or after sales
support.
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