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Troubleshooting
PROBLEM
ON (I) button will not
work.
Hot water dispenser does
not dispense a full cup.
Cup is overfilling.
There is an unusual noise
once water has boiled.
Temperature of the water
seems cooler.
Unit does not boil or
illuminate.
Water drips from the
water dispenser after the
unit has dispensed hot
water.
There is steam coming
through the top.
840218700 ENv02.indd 7
840218700 ENv02.indd 7
PROBABLE CAUSE
• Hot water dispenser needs to reset after its last use. Wait for 5 seconds and try again.
• The cup size selector is not set correctly. Move the cup size dial to match the cup size you
have placed on the drip tray.
• Not enough water in the water reservoir. Add water to the water reservoir.
• The cup size selector is not set correctly. Move the cup size dial to match the cup size you
have placed on the drip tray. The smallest cup size is 4 oz. and the largest cup size is 12 oz.
• This is the dispense mechanism resetting so that only one cup is dispensed at a time. This
means it is working correctly.
• There may be a buildup of limescale. Clean your unit following the Care and Cleaning section
on page 6.
• Unit is not plugged in. Plug into wall outlet.
• Unit is not seated properly on base. Check that the base and unit are connected properly.
• There is no water in the water reservoir. Once the unit has cooled down, refill with cold
water.
• There may be a small amount of residual water left in the pump after water has been
dispensed. This is normal. The drip tray will catch any drops that may occur.
• With any kettle, boiling water will produce steam, which needs to be released. This is normal.
The kettle was designed to direct steam in this way.
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6/6/12 8:32 AM
6/6/12 8:32 AM
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