TROUBLESHOOTING (Continued)
PROBLEM
POSSIBLE CAUSE
Water does not
Rubber valve seat is dirty,
completely shut off.
stuck,
or broken.
Faucet leaks around
The aerator is incorrectly
aerator.
fitted, dirty, or small parts
inside the aerator are
improperly installed.
Faucet has an
The aerator is dirty or small
improper water pattern.
parts inside the aerator are
improperly installed.
No water pressure or
The connector is blocked.
low water pressure
after a longer period
of use.
ROUGH-IN
21-K152H series
SOLUTION
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by turning it
counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or brass
scrap on the surface of the seat, remove it. If the rubber seat is stuck tightly
in the water inlet hole, push it gently with a fingertip so it moves up and down
smoothly. The spring (smaller end up) must be placed back underneath
the valve seat. If the rubber valve seat is worn out or broken, replace the
cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the
two sides of the cartridge bonnet fit into the grooves on the two sides of the
faucet body. Tightly screw the bonnet onto the faucet body.
5. Reinstall the handle.
1. Remove the aerator from the spout on the faucet body. Inspect the black
rubber gasket inside the aerator. The rubber gasket should be flat.
2. Reinstall the aerator on the spout.
1. Remove the aerator from the spout on the faucet body.
2. Gently flush the small parts inside the aerator to clear away any debris.
3. Reinstall the aerator on the spout.
1. Remove the spray head by unscrewing it from the hose assembly in a
counterclockwise direction.
2. Hold the end of the hose assembly down into the sink and turn the faucet on
to the warm position where it mixes the hot and cold water. If the water flow is
still slow or completely blocked, please call customer service.
21-K151HCSS series
2-9/32"
7
1-31/64"
1-25/32"
9/16-24UNEF-2B
10-5/16"
10-15/16"
8-7/8"
3-1/2"