Repairs - Samsung BD-E5500 Manual Del Usuario

Appendix
PROBLEM
AllShare function
I can see folders shared through • AllShare only shows Video, Photo, and Music files. Other types of
AllShare, but I cannot see the files.
The video plays intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network
• The wireless connection between the DLNA compatible device and
The AllShare connection between the • IP addresses within the same subnetwork should be unique.
player and the PC is unstable.
• Check if you have a firewall enabled.
BD-LIVE
I cannot connect to the BD-LIVE server. • Test whether the network connection is successful using the
• Check whether a USB memory device is connected to the player.
• The memory device must have at least 1GB of free space to
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update the player
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SOLUTION
files are not displayed.
is not overloaded.
the player is unstable.
Check the connection.
If they are not, IP interference can cause this phenomenon.
If so, disable the firewall function.
Network Status function. (See page 16)
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See
page 16)
to the latest firmware.
PROBLEM
When using the BD-LIVE service, an • The memory device must have at least 1GB of free space to
error occurs.
| NOTE |
\ When the factory default settings are restored, all stored user BD data will be deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the
product.
2.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.
samsung.com, or contact Samsung Customer Care before seeking to repair your player.
SOLUTION
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See
page 16)