8. TROUBLESHOOTING
Error
Water is not dispensed
Not enough water is dispensed
Cold water cannot be dispensed
Cannot dispense CO
2
EN
Cold water not cold enough
Water contains too little CO
2
When the CO
button is pressed, only
2
CO
escapes
2
34
Cause
Error recovery
Not enough water
pressure in the water
Increase the water pressure
supply
Filter cartridge is
Insert new filter
blocked
Problem with the pres-
sure regulation or the
Contact a service technician
pump in the device
Not connected to the
Connect the device to the power
power supply
supply
Filter cartridge is
Insert new filter
blocked
Incoming water pres-
Check and, if necessary, increase
sure too low
incoming water pressure
On/off switch for cool-
Switch on the on/off switch for the
ing (COLD) is off
cooler (COLD) on the rear panel
No coolant available
Contact a service technician
Problem with the
thermostat or com-
Contact a service technician
pressor
Check the water supply. If this is in
No water in the cold
working order, inspect the water
water supply
pipework in the device
Disconnect the device from the
Ice formation in the
power supply, allow the ice to melt,
cold water tank
reconnect the device to the power
supply or switch it off
Not enough water in the
Top up the water or refill the tank and
tank
check the device's pipework
Defective pump
Contact a service technician
CO
on/off switch
2
on the rear panel is
Switch the CO
on/off switch to on
2
switched off
Thermostat is not set
Check the thermostat and, if neces-
correctly
sary, reduce the temperature
CO
gas cylinder is
2
Replace the CO
gas cylinder
2
empty
Turn off the water and actuate the
CO
tank must be
CO
outlet until only gas escapes.
2
2
vented
Then turn on the water again and
allow the CO
to refill
2
Insufficient CO
pres-
2
Increase CO
pressure up to 4 bar
2
sure
Set the thermostat to a lower temper-
Temperature setting is
ature. The higher the water tempera-
too high
ture, the less CO
can be absorbed
2
Disconnect the device from the pow-
Pump does not react
er supply for 30 seconds and recon-
nect and press the CO
2
Flashing light at the water outlet
Water leakage
UV LED indicator flashes on the control
panel, an acoustic alarm sounds and
water cannot be dispensed
key again
Error
Cause
Wastewater tank is full
Leakage sensor is
activated
Water pipes in the
device are defective
UV lamp is not con-
nected properly or is
defective
Error recovery
Empty the wastewater tank
Contact a service technician
Close the water tap, disconnect the
device from the power supply, then
contact a service technician
Disconnect the device from the
power supply and unplug the connec-
tion; plug it back in, then switch the
device on again. If the UV lamp does
not work, then disconnect the device
from the power supply again and
replace the UV lamp. It is essential to
observe the warnings, see Section
6.4.
EN
35