Troubleshooting - Petsafe Stay & Play PIF19-17106 Manual Del Producto

Troubleshooting

The receiver collar tone is sounding
everywhere.
The receiver collar tone is sounding
inside the house.
My pet is receiving static stimulation
in his metal crate.
The boundary zone seems to
fluctuate.
The receiver collar activates in the
middle of the garden.
The receiver collar tone is sounding
but my pet is not responding to the
static stimulation.
My pet reacts strongly to the static
stimulation and has become fearful.
The transmitter power light is not on.
I was setting up the pet area and
after I turned down the boundary
control dial, the receiver collar would
no longer tone or correct.
My next-door neighbour has
a containment system and the
receiver collar does not activate near
their property.
16
• Check that the transmitter is plugged into a working standard outlet, turned on, the
power light is on and the transmitter controls are set to your desired settings.
• It is recommended to remove the receiver collar from your pet when indoors to
avoid activation of the receiver collar.
• Make sure the transmitter is on and set up according to the directions.
• Ensure the entire house is within the pet area. The transmitter may need to be
moved to adjust the pet area to include the entire house.
• If relocating the transmitter, remove the receiver collar from your pet before turning
the transmitter off.
• The receiver collar activates when it loses the transmitter signal. The metal crate
may block the transmitter signal that causes the receiver collar to activate.
• Remove the receiver collar from your pet when placing him in his metal crate.
• This is normal for the electromagnetic field of the Stay & Play
Stubborn Dogs. The field may be affected by surrounding "electronic noise," which
can cause it to fluctuate up to 5%.
• The location the receiver collar activates is influenced by the speed and orientation
of the receiver collar as your pet enters the boundary zone.
• The receiver collar activates when it loses the transmitter signal. This sometimes
occurs if a large metal object lies between the receiver collar and transmitter, if
the orientation of the receiver collar changes near the boundary zone, or if the
surrounding "electronic noise" interferes with the signal. If this continues to occur,
consider re-locating the transmitter and re-setting the pet area.
• Make sure the static stimulation level is set at 2 or above.
• Test the receiver collar with the test light.
• If the test light flashes, check the fit of the receiver collar.
• Trim your pet's fur where the contact points touch the neck and/or switch to the
longer contact points.
• Increase the static stimulation level.
• Repeat training steps to reinforce training.
• Lower the static stimulation level.
• Make sure you are in control of the situation when your pet receives his first static
stimulations (have him on a leash attached to a separate, non-metallic collar) and
lead him into the pet area and praise him. If your pet remains fearful, suspend
training and start again the next day. Make sure to end all training sessions on a
positive note with lots of praise and play.
• Make sure the power adaptor is plugged into a working wall outlet.
• Verify that the outlet is working properly by plugging in a known working item such
as a lamp.
• If the power light still does not come on, the fence transmitter and/or power
adaptor needs to be replaced. Contact the Customer Care Centre.
• You may have turned the boundary control dial down too quickly, causing the
receiver collar to go into power-fail mode. This is a safety feature designed to
protect your pet when power to the transmitter goes off.
• Your neighbour's containment signal may interfere with the operation of the
receiver collar preventing activation close to their fence. To minimise the
interference, reduce the size of the pet area or move the transmitter away from
your neighbour's system.
• Adjust the pet area so that the receiver collar activates for at least 1.5 m
beyond the reduced boundary setting when walking towards the neighbouring
containment system.
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