Troubleshooting Guide - Ubbink Heatermax Pool Prospecto De Montaje

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Operating Instruction for Swimming Pool Heat Pumps Heatermax 15 / 20 / 30 / 50
Temperature Performance Temperature Performance
A heat pump is designed to extract heat from the surrounding air and transfer it to the pool water. The higher the air temperature, the more heat the heat pump will be able to transfer to the pool water. A heat pump is designed to extract heat from the surrounding air and transfer it to the pool water. The higher the air temperature, the more heat the heat pump will be able to transfer to the pool water.
In order to improve the efficiency of your heat pump it is recommended that you:
• protect the pool with a cover (floating cover, roller cover ...), so as to avoid heat loss,
• choose periods when the outside temperature is mild (> on average 10° C) in order to facilitate the temperature increase (this may take several days. The actual time will vary according to weather conditions and
the power of the heat pump the power of the heat pump
• check that the filtration time is sufficient, i.e. during the heating phase, water circulation must be continuous and maintain the temperature throughout the season, allow for an "automatic" circulation of at least
12 hours/day. Setting the temperature to Maximum will not heat the water any faster.
Attention! Your appliance will give off water in the form of condensation, which is normal. This water is the humidity contained in the air which condenses on contact with certain cold Attention! Your appliance will give off water in the form of condensation, which is normal. This water is the humidity contained in the air which condenses on contact with certain cold
components inside the heat pump. Your appliance can drain several liters of water per day. components inside the heat pump. Your appliance can drain several liters of water per day.
Maintenance Maintenance
Attention: Before any maintenance, ensure that the appliance is disconnected from the power supply. Attention: Before any maintenance, ensure that the appliance is disconnected from the power supply.
• Clean your pool and filtration system regularly to avoid the damage of the appliance as a result of dirt or clogged filter.
• Check the appliance, that no foreign bodies obstruct the fan grid,
• When cleaning the pool heater, do not twist or bend the metal blades, and do not use a high-pressure water hose for cleaning.
• A general servicing of the appliance is recommended both when winterizing and when restarting in order to ensure the proper operation of your heat pump and to prevent potential failures.
• Discharge the water from bottom of water pump if the heat pump unit will stop running for a longer time (especially during the winter season).
Winterizing Winterizing
• Switch off the heat pump by pressing the button for 2 seconds, then disconnect the power cable.
• Ensure that no water is flowing through the heat pump,
• Drain the water condenser (risk of freezing) by removing the two pool water inlet and outlet connections at the back of the heat pump,
• Store the appliance in a frost-free location. To avoid a damage of the appliance by condensation, do not protect it with an air-tight cover.
Refrigerant Gas Pressure Refrigerant Gas Pressure
WARNING! Do not vent refrigerant gas into the atmosphere! R410A is a fluorinated greenhouse gas, covered by the Kyoto Protocol, WARNING! Do not vent refrigerant gas into the atmosphere! R410A is a fluorinated greenhouse gas, covered by the Kyoto Protocol,
with a Global Warming Potential (GWP) of 1725. with a Global Warming Potential (GWP) of 1725.
The following table shows the number of refrigerant pressure and unit working condition. If there is big difference between them and the working pressure shown on the refrigerant pressure gauge, The following table shows the number of refrigerant pressure and unit working condition. If there is big difference between them and the working pressure shown on the refrigerant pressure gauge,
the pool heat pump is probably malfunctioning. R410A Pressure and Temperature Table
the pool heat pump is probably malfunctioning. R410A Pressure and Temperature Table
Unit Condition
Ambiente Temperature (°C) Ambiente Temperature (°C)
Water Temperature (°C) Water Temperature (°C)
Pressure Gauge (mPa) Pressure Gauge (mPa)

Troubleshooting Guide

Troubleshooting Guide
There can be several reason why your pool heat pump does not properly work:
• The heat pump remains on "pause" for 30 seconds before its starting up.
• The heat pump switches off, once the pool has reached the required temperature
• The heat pump may have detected a malfunction (see below table).
Malfunction Malfunction
Standby
Running Running
Ambient sensor failure Ambient sensor failure
High Pressure prorection High Pressure prorection
Low Pressure protection Low Pressure protection
Water Pressure switch failure Water Pressure switch failure
Low ambient temperature failure Low ambient temperature failure
If you have checked all the above points and the problem persists, please contact your retailer. If you have checked all the above points and the problem persists, please contact your retailer.
Guarantee Guarantee
We guarantee this product for two years against provable material and manufacturing faults, starting from the date of purchase. The original purchasing proof must be presented for claims under this guarantee. The guarantee does not cover We guarantee this product for two years against provable material and manufacturing faults, starting from the date of purchase. The original purchasing proof must be presented for claims under this guarantee. The guarantee does not cover
complaints caused by assembly and/or operating faults, insufficient care, frost damage, improper repair attempts, use of non-original spare parts, use of force, third party faults, overload, mechanical damages or impact of foreign bodies, modi- complaints caused by assembly and/or operating faults, insufficient care, frost damage, improper repair attempts, use of non-original spare parts, use of force, third party faults, overload, mechanical damages or impact of foreign bodies, modi-
fications to the device, replacement of the refrigerant with a refrigerant type other than that indicated on the name plate, use of the appliance under conditions outside the application limits indicated in this operating instruction. Also excluded fications to the device, replacement of the refrigerant with a refrigerant type other than that indicated on the name plate, use of the appliance under conditions outside the application limits indicated in this operating instruction. Also excluded
from the guarantee are all complaints regarding damages to parts and/or problems, which are due to wear. from the guarantee are all complaints regarding damages to parts and/or problems, which are due to wear.
Correct disposal of this product Correct disposal of this product
This symbol points out inside the EU that this product must not be disposed via domestic waste. Old devices contain valuable materials for recycling, which should be passed on to recycling and not
harm the environment or human health due to uncontrolled waste disposal. Please, enquire with your retailer for the conditions that apply to the recycling of your product and the organization that can handle its recycling. harm the environment or human health due to uncontrolled waste disposal. Please, enquire with your retailer for the conditions that apply to the recycling of your product and the organization that can handle its recycling.
Conformity Declaration
The company UBBINK GARDEN BV declares in own responsibility that the Pool Heat pumps Heatermax 15/20/30/50 meet the requirements of the European Directives 2006/95/EC (LVD) and 2004/108/EC (EMC). The following harmonized
standards have been applied: EN 60335-1:2002/A14:2010; EN 60335-2-40:2003/A1:2006; EN 62233:2008; EN 55014-1:2006+A1:2009; EN 55014-2:1997+A1:2001+A2:2008; EN 61000-3-2:2006+A1:2009+A2:2009; EN 61000-3-3:2008
Manual Heatermax Innenteil 2015.indd 13
Power OFF
-5 to 5 -5 to 5 5 to 15 5 to 15 15 to 25 15 to 25
⁄ ⁄ ⁄ ⁄ ⁄ ⁄
0,53-0,63 0,53-0,63 0,63-0,74 0,63-0,74 0,74-1,00 0,74-1,00
LED light LED light
LD1 LD2 LD3 LD4
t
LD1 LD2 LD3 LD4
t
LD1 LD2 LD3 LD4
The sensor is in an open or shortcut circuit The sensor is in an open or shortcut circuit
t
LD1 LD2 LD3 LD4
t
LD1 LD2 LD3 LD4
t t
LD1 LD2 LD3 LD4
t t
LD1 LD2 LD3 LD4
The ambient air temperature is below 7°C The ambient air temperature is below 7°C
t t
25 to 35 25 to 35 ⁄ ⁄ ⁄ ⁄
⁄ ⁄ 10 to 15 10 to 15 15 to 20 15 to 20
1,00-1,30 1,00-1,30 1,00-1,30 1,00-1,30 1,20-1,40 1,20-1,40
Reason Reason
1. Discharge redundant refrigerant from the heat pump gas 1. Discharge redundant refrigerant from the heat pump gas
1. Too much refrigerant 1. Too much refrigerant
2. No enough air flow
1. Not enough refrigerant 1. Not enough refrigerant 1. Check if there is any gas leakage, re-fill the refrigerant 1. Check if there is any gas leakage, re-fill the refrigerant
2. Not enough water flow
3. Jammed filter or pipe
No or insufficient water flow
When the ambient air temperature is above 8°C, the pool When the ambient air temperature is above 8°C, the pool
16
Power ON
⁄ ⁄ ⁄ ⁄ ⁄ ⁄
20 to 25 20 to 25 25 to 30 25 to 30 30 to 35 30 to 35
1,30-1,50 1,30-1,50 1,40-1,80 1,40-1,80 1,40-2,00 1,40-2,00
The LED light is off The LED light is off
t
The LED light is on The LED light is on
Solution
Check the sensor, and replace it if necessary Check the sensor, and replace it if necessary
system system
2. Clean the air exchanger 2. Clean the air exchanger
2. Clean the air exchanger 2. Clean the air exchanger
3. Replace the filter or pipe 3. Replace the filter or pipe
1. Check the water flow volume
2. Check the pool pump for failure 2. Check the pool pump for failure
heat pump will resume running heat pump will resume running
12.11.15 16:13