Frequently Asked Questions - PNI PT949S Manual Del Usuario

CLICK "ME" ON THE HOME SCREEN OF TUYA APP FOR MORE SERVICES
1. Home Management
2. Message Center
3. FAQ & Feedback
4. More Services
- Free Services: IFTTT, Google Assistant, Alexa, etc;
- Value-added Services: you can check the purchasing record of purchased value-added services: Cloud
Storage for Surveillance cameras, AI Filtered Notifications etc;
5. Settings and information for your Tuya app account: Sound, Notifications, Network, Cache

8. FREQUENTLY ASKED QUESTIONS

Q: Fail to add device during net-pairing?
A: Please make sure the mobile phone and device are connected to 2.4GHz router. Make sure the correct
Wi-Fi password is entered. Make sure you have activated GPS Location from your Phone.
Q: Still fail to add device after re-scanning?
A: If fail to add device, it is recommended to restart the device or power off the device, and try again.
Q: The device cannot preview?
A: Check for weak Wi-Fi signal. You can place the surveillance camera closer to the router. If it still doesn't
work, reset the device, and add it again.
Q: Why the device is still on the list after resetting the device?
A: The device resetting only resets the surveillance camera's network configuration and cannot change the
configuration on the App. You must log in the App to delete the surveillance camera from the list.
Q: How to connect the surveillance camera to another router?
A: First log in the App to delete and reset the device, and configure the device again through the App.
Q: Why the device cannot identify SD card?
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