Troubleshooting - GLIDEAWAY Comfort Base NAVIGATE 2.0 Manual De Instrucciones

TROUBLESHOOTING

In the event the Comfort Base's base fails to operate, investigate the symptoms and
possible solutions provided below:
Remote control
illuminates and appears
to be operable, but no
features of the base will
activate.
Remote control will not
illuminate.
Head or foot section
will elevate, but will not
return to the horizontal
(flat) position.
Excessive massage
motor noise.
Head or Foot Lift
Function has minor
interference during
operation.
• Unplug power cord, wait 30 seconds and plug in to reset
electronic components.
• Defective surge protection device or electrical outlet. Test
outlet by plugging in another working appliance.
• Electrical circuit breaker may be tripped. Check electrical
service breaker box to verify.
• Re-link the remote control (see Remote Control
Re-Linking section of this manual for programming
procedures).
• Replace batteries in the remote control.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Headboard may be too close to the edge of the mattress.
Verify that distance between headboard brackets and
mattress is sufficient. Adjust if required.
• If base is located on hard surface flooring, place carpet
pieces or rubber cups under each leg of the base.
• Verify that the base is not positioned against a wall,
nightstand, or other object that may cause vibration or
noise.
• If base is installed inside a wood bed frame, verify
vibe motor is not causing bed frame (or bed frame
components) to vibrate.
• Verify that headboard attachment hardware is tightened
firmly (if used).
• Check batteries in remote, replace if necessary.
• Make sure that you are following the duty cycle of the
motor (do not operate more than one (1) minute over
an eight (8) minute period, or approximately a 12% duty
cycle).
• Press the lift buttons squarely and accurately.
• Control box may be experiencing common Radio
Frequency Interference from other radio transmitting
devices (see Remote Control Re-Linking section).
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