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Frequently asked questions
If the appliance does not work or does not work properly, first check the list below. If the
problem is not mentioned in this list, the appliance probably has a defect. In that case we
advise you to take the appliance to your dealer or to an authorised Philips service centre.
Question
Why doesn't the appliance work?
Can I clean all removable parts in the
dishwasher?
What does 'pulse' mean?
Can I pour boiling hot liquids into the
blender jar?
Why does the motor produce an
unpleasant smell during processing?
The appliance stopped running because the
blade unit is blocked.What should I do?
Why does the fruit juice or soy milk
contain a lot of pulp or skins?
The blender jar leaks.What should I do?
All manuals and user guides at all-guides.com
Answer
This appliance is equipped with a safety system.The appliance will
not work if the accessories have not been assembled properly
onto the motor unit or have not been assembled at all. Check
whether the accessories have been assembled properly (see the
various sections in these instructions for use). Switch off the
appliance first!
Yes, except the motor unit and the gear unit of the citrus press.
When you turn the control knob to the pulse setting, the
appliance will run at its highest speed as long as you keep the
knob in this position. Using the pulse setting is recommended if
you want to have more control over the processing jobs.
No, let hot liquids cool down to 80cC/175cF to avoid damaging
the jar.
It is very common for a new appliance to give off an unpleasant
smell or emit some smoke the first few times it is used.This
phenomenon will stop after you have used the appliance a
number of times.The appliance may also give off an unpleasant
smell or emit some smoke if it has been used too long. In this case
you have to switch the appliance off and let it cool down for
60 minutes.
Switch the appliance off and use a spatula to dislodge the
ingredients that are blocking the blade unit.We also recommend
processing a smaller quantity.
To prevent pulp and skins from ending up in your drink, make sure
that the filter (HR2074/HR2067/HR2066/HR2064 only) has been
properly placed in the jar, the lid is in place/closed and the
measuring cup has been inserted into the lid.
Switch the appliance off and pour out the ingredients. Check if the
blade unit is assembled correctly.