Troubleshooting / Error Codes - Costway HW67549DE Manual Del Usuario

9)Troubleshooting / Error Codes

Error Code
E1
E2
E4
E5
E6
E8
HOT
E11
E12
E13
E14
E15
E16
E17
E18
E21
E22
E23
E24
E25
Description
The main power supply voltage
exceeds 45V
The height deviation between the
screw rods exceeds 1cm
Hand control connection or
communication error
Blocked off stop
The main power supply failed to start
and is lower than 20V
Tilt when the desktop is running
The power supply temperature is too
high, or it runs for more than 2
minutes in 18 minutes
Motor 1 is not connected
Motor 1 current sampling channel
error
Motor 1 phase loss, phase line
disconnection
Motor 1 Hall error or Hall wire
disconnection
Motor 1 internal short circuit
Motor 1 blocked
Motor 1 runs in the wrong direction
Motor 1 is overloaded
Motor 2 is not connected
Motor 2 current sampling channel
error
Motor 2 phase loss, phase line
disconnection
Motor 2 Hall error or Hall wire
disconnection
Motor 2 internal short circuit
Solutions
Check main power
Reinitialize
Check the hand controller line
Release the button and restart
Replace the main power supply, or
check the main power connection line
Reinitialize
Wait for the temperature of the power
supply to drop, or let the system rest
for 18 minutes to run again
Check the connection line
Replace the control board
Check whether the phase line of the
motor is connected abnormally
Check the Hall signal, or replace the
connection line
Replace the motor
Reinitialize
Exchange motor wire or Hall wire
Reduce loads
Check the connection line
Replace the control board
Check whether the phase line of the
motor is connected abnormally
Check the Hall signal, or replace the
connection line
Replace the motor
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