EN
12 Warranty terms
The following conditions, which describe the
requirements and scope of our warranty,
leave the warranty rights of the end user
unaffected.
We provide a guarantee for this equipment in
accordance with following conditions:
As the buyer of aGutfels appliance, you have
a manufacturer's guarantee (2 years starting
from the purchase date).
During this guarantee period you have the
option of asserting your claims directly on the
manufacturer's service platform at
www.ggv-service.de
At the time of conclusion of an additional
warranty between you and your dealer any
claims are excluded after the expiration of
the 24-month manufacturer's guarantee. In
this case contact your dealer directly.
Warranty period
The warranty period is 24 months from the
date of purchase (proof of purchase must be
presented). During the first 6 months, we will
remedy defects in the appliance free of
charge, provided that the appliance is
accessible for repairs without special effort.
During the following 18 months, the buyer is
obliged to prove that the defect already
existed at the time of delivery.
In the case of commercial use (e.g. in
hotels, canteens) or joint use by several
households, the warranty period is 12 months
from the date of purchase (proof of purchase
must be presented). During the first 6
months, we will remedy defects in the
appliance free of charge, provided that the
appliance is accessible for repairs without
special effort.
During the following 6 months, the buyer is
obliged to prove that the defect already
existed at the time of delivery.
The claim under warranty does not prolong
the warranty period for either the appliance
or for newly installed parts.
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Scope of the defect remedy
Within the periods indicated, we will remedy
all defects in the appliance that are
demonstrably attributable to poor
workmanship or material flaws. Replaced
parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent
damage, damage resulting from a failure to
observe the instruction manual, improper
installation and set-up or connection to the
wrong mains power supply, damage caused
by chemical or electrothermal effects or other
abnormal environmental conditions, glass,
paintwork or enamel damage and possible
differences in colour as well as defective
lamps. Defects in the appliance resulting from
transport damage are also not covered. We
are also not obliged to perform defect
remedies, if – without our express written
authorisation – work is carried out on the
GUTFELS appliance by unauthorised persons
or third-party parts have been used. This
limitation shall not apply to faultless work
carried out by a qualified person using our
original parts to adapt the appliance to the
technical safety regulations of another EU
member state.
Scope
Our warranty applies to appliances purchased
in an EU member state and operated in the
Federal Republic of Germany or Austria.
For appliances purchased in one EU member
state and moved to another EU member
state, defect remedies will be carried out by
us within the framework of the national
warranty terms. The obligation to provide
services under warranty shall apply only as
long as the appliance satisfies the technical
regulation of the country in which the
warranty claim is made.
For repairs outside the warranty period:
If an appliance is repaired, the repair
invoices are payable immediately without
deduction.