Troubleshooting Guide - Ninja CREAMi NC300 Serie Guia Del Usuario

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Unit moves on counter while processing.
• Make sure the countertop and the feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing.
• If a base is soft after processing, put the CREAMi® Pint back in the
freezer for several hours or until desired consistency is reached.
• For best results, freeze base for at least 24 hours and process
immediately after removing from the freezer. If the processed base is
still not firm, try setting your freezer to a colder temperature.
The unit is designed to process bases between 9°F and -7°F.
• The proportion of fat or sugar may be too high in your recipe. Consult the
inspiration guide and use the included recipes as a guide for best results.
Frozen treat looks crumbly or powdery after processing.
• When bases are frozen in very cold freezers, they may come out crumbly.
After running a One-Touch Program, use the RE-SPIN program to make your
frozen treat smoother and creamier.
• The proportion of fat or sugar may be too low in your recipe. Consult the
inspiration guide and use the included recipes as a guide for best results.
One-Touch Programs will not illuminate.
• Ensure the unit is plugged into a working outlet before installing the
outer bowl. Then press the power button to select a program.
• Make sure the unit is fully assembled for use. If the unit is powered on
and the outer bowl is not installed correctly, the install light will flash.
If the paddle is not installed correctly, the install light will illuminate. All
One-Touch Programs will illuminate when the unit is fully assembled.
• The unit does not allow you to run programs back to back. Between
programs, lower the bowl and check the results before raising the bowl
and running another program.
Install light is flashing.
• The outer bowl is not installed or is not installed correctly. Make sure
to install the paddle into the outer bowl lid and the lid onto the outer
bowl. Then place the outer bowl onto the motor base with the handle
centered below the control panel. Twist the handle to the right to raise
the platform and lock the bowl in place.
Install light is steadily illuminated.
• The outer bowl is correctly installed, but the paddle is missing or has been
incorrectly installed. Lower the platform by pressing and holding the bowl
release button on the left of the motor base while twisting the outer bowl
handle toward the center. Be sure the paddle is installed in the lid.
One progress bar light as well as all program lights are flashing.
• The motor has overloaded and needs to be reset. Unplug the unit,
remove the bowl, and allow the motor base to cool for approximately
15 minutes before running again.
• Remove the outer bowl lid and paddle. Ensure no ingredients are
jamming the lid assembly.
• The ingredients you are trying to process might be too dense. Make sure
you are using ingredients with sugar or fat. Follow the recipes in the
inspiration guide for best results.
• Your freezer might be very cold. The unit is designed to process bases
between 9°F and -7°F. Change the setting of your freezer, move the pint
to the front of your freezer, or leave the pint out on the counter for a few
minutes before processing.
• DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.
Middle two segments of the progress bar are flashing.
• There was an error and the program did not successfully complete. Check
that the paddle is installed properly and try running the program again.
Pint froze at an angle in the freezer.
• For best results, do not process a pint that has been frozen at an angle
or scooped out of and then refrozen unevenly.
• Always smooth-out the surface of your ice cream before re-freezing. If the
pint is frozen unevenly, put the pint in the fridge to allow the ingredients
to melt. Then whisk to make sure the ingredients are combined. Refreeze,
making sure to place the pint on a level surface in your freezer.
Outer bowl will not release from motor base after processing.
• Wait approximately 2 minutes, then try to remove the outer bowl again.
Hold the release button on the left side of the motor base and twist bowl
handle clockwise to remove. This may take some force.
• To prevent the outer bowl from getting stuck on the motor base, make
sure the cavity on top of the paddle is fully dry before processing. Also,
when processing different bases consecutively, make sure to rinse and
dry the paddle after processing each base. With some recipes, water
may freeze between the paddle and motor base causing them to stick
together; drying the paddle between runs will prevent this.
Inside of CREAMi Pint is scratched.
• Light scratching of the pint is normal after regular use. To keep
the pint from scratching, prep ingredients in a separate bowl and
avoid aggressive use of metal utensils in the pint. Clean with soft,
non-abrasive cloths.
CREAMI is a registered trademark of SharkNinja Operating LLC.
CREAMERIZER, CREAMIFY, and NINJA are trademarks of
SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents.
See sharkninja.com/patents for more information.
© 2021 SharkNinja Operating LLC
NC300Series�IB�EN�A4�MP�Mv7
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from
authorized retailers of SharkNinja Operating LLC. Warranty coverage
applies to the original owner and to the original product only and is not
transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when
it is used under normal household conditions and maintained according to
the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in
SharkNinja's sole discretion, will be repaired or replaced up to one (1)
year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends
six (6) months following the receipt date of the replacement unit or
the remainder of the existing warranty, whichever is later. SharkNinja
reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as containers, lids,
paddles, motor bases, etc.), which require regular maintenance and/
or replacement to ensure the proper functioning of your unit, are
not covered by this warranty. Replacement parts are available for
purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial
purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to
perform required maintenance (e.g., failure to keep the well of the
motor base clear of food spills and other debris), or damage due to
mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These
defects include damages caused in the process of shipping, altering,
or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit ninjakitchen.com/support for
product care and maintenance self-help. Our Customer Service Specialists
are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP
warranty service options for select product categories. So we may better
assist you, please register your product online at registeryourninja.com
and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $20.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need
the receipt as proof of purchase. We also ask that you register your
product online at registeryourninja.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have
other rights that vary from state to state. Some states do not permit the
exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
REPLACEMENT PARTS
To order additional parts and attachments, visit ninjaaccessories.com.
GET HELP RIGHT NOW!
DON'T RETURN TO THE STORE.
Questions or Problems?
CALL US: 1-877-646-5288
Toll-free customer support line
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-877-646-5288
ninjakitchen.com
@ninjakitchen