Ezviz Home Sense Guia De Inicio Rapido página 13

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Troubleshooting
Q:
"The device is offline." or "The device is not registered." prompts when adding Alarm Hub by EZVIZ
app.
A:
1. Check the Wi-Fi is connected with the Alarm Hub and make sure it's working.
2. Check whether the yellow indicator flickers; if not, please restart the Alarm Hub and connect to
the Wi-Fi again.
Q:
The mobile phone does not detect the alarm when the Alarm Hub is online and alarm occurs.
A:
1. Make sure the EZVIZ app is running on your mobile phone.
2. For Android OS mobile phone, make sure the app is running in the background; and for the iOS,
enable the message push function in "Settings > Notification".
Q:
The status of the detector is displayed as offline on the EZVIZ app.
A:
1. Make sure the Wi-Fi status that the Alarm Hub connected with is normal.
2. Make sure the distance between the detectors and the Alarm Hub is less than 100m and no
barrier is allowed.
3. Make sure the detector's battery has not been depleted.
Q:
The detector can detect the alarm and the Alarm Hub works normally, but no voice prompts.
A:
1. Make sure the distance between the detector and the Alarm Hub is less than 100m and no
barrier is allowed.
2. Adjust the installation position of the Alarm Hub. You're recommended to install the Alarm Hub
in the center of your house.
3. Make sure the Alarm Hub is not in Mute mode.
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