resideo R200 Guia De Instalacion Y Configuración página 30

Returns and Repairs
Prior to returning any Product that has become defective during the applicable warranty period for a reason that is not excluded under these Warranty Terms, Buyer
must contact Resideo customer service to obtain a return merchandise authorization (RMA) number. To obtain the RMA number, Buyer must provide: i) Product
model number and serial number, ii) Proof of purchase, iii) Description of the defect. Buyer shall send the defective Product to Resideo at its own expense,
appropriately packaged to prevent damage to the Product, together with the RMA and proof of purchase, in accordance with the instructions of the Resideo customer
service representative. Resideo will test the returned Product to verify that it is defective. At Resideo's request Buyer shall provide such additional information as
Resideo may reasonably require to verify the cause of the defect, including date and location of installation, Product application, manner of operation, maintenance
records and failure mode. If Resideo determines that the Product is defective, Resideo will decide whether to repair or replace the Product or credit the Product
purchase price to Buyer's account. If Resideo decides to replace the Product, Resideo will send the replacement Product to Buyer at Resideo's expense. Unless
otherwise agreed in writing, Resideo will destroy any Product that it determines to be defective. If Resideo does not find the Product defective, Resideo reserves the
right to charge the Buyer for the reasonable costs of its investigation of the alleged defect. If Buyer pays Resideo in advance for the costs of returning the Product,
Resideo will send the non-defective Product back to Buyer but otherwise Resideo will destroy the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a quotation for the costs to repair any Product outside of the applicable warranty period, if Resideo considers
such Product to be repairable. If Buyer accepts the quotation and sends the Product to Resideo (following the same process as for in-warranty returns), Resideo will
repair the Product in accordance with the quotation and return the repaired Product to Buyer. The repaired Product will be warranted for 90 days from the date of
repair.
Miscellaneous
If any part of these Warranty Terms is prohibited by applicable laws, the relevant part shall be null and void, but the remainder of the Warranty Terms shall remain in
full force and effect.
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