TROUBLESHOOTING
Problem
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Poor ice-making
result. The ice-
making process is
normal but the ice
produced is
broken, which
lasts for more
than 2 hours.
www.newair.com
Possible Causes
Be lack of water.
The water screen at the
bottom of water
reservoir is blocked.
Pump malfunction.
There are foreign objects
blocked the float of
water reservoir.
Ice basket is full.
Malfunction of infrared
ray.
The ice-making assembly
is defrosting.
Poor heat dissipation.
The water temperature
is too high.
The ambient
temperature is too high.
The ice-making system is
abnormal.
Solution
Stop making ice, refill water and
then press "
" key to restart
ice-making cycle.
Remove the water screen at the
bottom for cleaning.
Send it to the authorized
department for repair.
Check the foreign objects and
restart the appliance.
Remove the ice from ice basket
and then press "
restart the ice-making cycle.
The sensor is damaged, please
send it to the authorized
department for repair.
No need to deal with it, the
appliance will deal with it
automatically, and it will return to
normal operation after about 30-
45 minutes. Alternatively, you can
hold and press the "
3 seconds, and then press the
"
" key again to restart the
appliance after the cleaning
procedure is finished.
Leave a 6 inch clearance on all
sides of the ice maker for proper
ventilation.
Fill the water reservoir with water
ranges between 46 F and 82 F
Operate the ice maker at a
environment with an ambient
temperature between 50 F and 89
F.
Call customer service.
EN
" key to
" key for
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