Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.
Problem
Water contains tiny
black particles
Water has air bubbles
and is cloudy
Chlorine taste and /or
odor in the product water
Water dispenses
very slowly
Push-in fittings
are leaking (GX1S15C)
10
support@fridgefilters.com
Possible Causes
New filter cartridges contain
activated carbon, which is a
harmless black powder.
Air in system after installation.
The filter cartridge is no
longer removing chlorine
from the water supply.
Filter may have an integral
flow restrictor.
The filter has been installed
for too long.
The filter cartridge has
become clogged.
Tubing may not be installed
properly.
Tubing may be damaged.
800-683-8353
What To Do
• Turn on the filtered water faucet and allow these harmless
carbon particles to purge from the cartridge. Turn off the
faucet when the water is clear.
• Will go away after water runs for a while.
• Replace filter cartridge.
• A slower flow (approx. 0.6 g/min.) is normal with this style of
filter. If flow rate is unacceptable replace the filter with one that
does not have an integral flow restrictor.
• A six-month change-out period is recommended.
Replace filter cartridge.
• High sediment levels can cause premature clogging.
Replace filter cartridge.
• Fully follow the installation instructions (page 7) and be sure
the tubing is installed to the proper depth.
• Examine the end of tubing (approx. 1 inch) for defects such
as scratches, grooves, roundness, etc. Trim tubing and fully
reinstall.
support@fridgefilters.com
800-683-8353
www.FridgeFilters.com