Before You Call For Service; Troubleshooting Tips; Possible Cause - GE GXMH31H Manual Del Propietario E Instrucciones De Instalación

Before you call for service

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not
need to call for service.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service:
• Not enough salt—should be at least 1/3 full.
• Bypass valve in "Bypass" position—handle should be in the "OUT" (service) position.
• Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply water—from local
water company, water test or call the GE Appliances Answer Center (800-952-5039 in US).
• Salt Bridge—salt solidifies above water level so that brine water is not in contact with salt. See the
Breaking a Salt Bridge section.
Problem
No soft water

Possible Cause

was taken not plumbed to soft
water. NOTE: Be sure sample is
from a faucet that does not mix soft
and hard water. For example, a sin-
gle lever kitchen faucet, if the cold
side is plumbed to hard water.
No salt in the brine tank or salt
bridged
External power supply unplugged
at wall outlet or power cable to
softener not connected. Fuse
blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that
can continuously be switched off
Manual bypass valve in bypass
position
Blending valve in open position
Valve drain hose pinched,
plugged, elevated too high or
otherwise restricted
Nozzle and venturi dirty, incor-
rectly assembled or damaged
What to do
• To conserve salt, the installer may have isolated
from soft water. From the outlet of the water
in the house plumbing. If soft water is not
consult a plumber.
• Check for a salt bridge or, if the tank is empty,
onds) the RECHARGE button to start an imme-
diate recharge and restore soft water supply.
• Check for a loss of electrical power to the water
softening system, due to any of these condi-
tions and correct as needed. With the power
supply restored, observe the faceplate time
display and read Programming the Control
section. NOTE: the electrical outlet for the
softener should be live so it cannot be acciden-
tally switched off.
• Be sure the bypass valve stem is positioned
properly, with the handle in the OUT position.
• Turn blending valve clockwise to closed posi-
tion.
• Any restriction in the drain hose may prevent
proper operation of the nozzle and venturi and
reduce or prevent brine draw during recharge..
• Refer to Cleaning the Nozzle and Venturi As-
sembly instructions. With water pressure to
the water softening system off, take the nozzle
assembly apart. Inspect, clean and replace
as needed. Any foreign particle(s), scratches,
nicks, etc. in the passages can prevent opera-
tion. Be sure holes in the gasket are centered
over holes in the housing.
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