Troubleshooting Tips - GE PP912 El Manual Del Propietario

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface elements will not. Improper.cookware..
maintain a rolling boil.
or cooking is slow
Surface elements do.
not work .
UNLOCK.
Cooktop making an.
audible sound
Tiny scratches or metal... Incorrect.cleaning.
marks or abrasions on . methods.being.used .
radiant cooktop glass
surface
Areas of discoloration.. Improper.cookware
or dark streaks on the.. being.used.
cooktop
Plastic melted to .
the surface.
Pitting (or indentation). Hot.sugar.mixture.spilled.
of the cooktop.
Frequent cycling off and.. Improper.cookware.
on of surface elements. being.used .
Control knob will.
not turn.
Possible Causes
being.used .
A.fuse.in.your.home.may.be
blown.or.the.circuit.breaker.
tripped .
Cooktop.controls.
improperly.set .
Cooktop.is.locked .
Cookware.with.rough.
bottoms.being.used.or
coarse.particles.(salt.
or.sand).were.between.
the.cookware.and.the
surface.of.the.cooktop .
Cookware.has.been.
slid.across.the.cooktop
surface .
Hot.surface.on.a.model
with.a.light.colored.cooktop .
Food.spillovers.not.cleaned.
before.next.use .
Incorrect.cleaning.methods.
being.used .
Hot.cooktop.came.into.
contact.with.plastic.placed
on.the.hot.cooktop .
on.the.cooktop .
Cooktop.controls.
improperly.set .
What To Do
• Use pans which are flat and match the diameter
of the surface element selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
element you are using.
• Check to be sure that the Control Lock Selector is turned to
• Check to be sure the Control Lock Selector is turned
to UNLOCK.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Cleaning the glass cooktop section.
• Use recommended cleaning procedures.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
See the Surface elements cycle on and off section.
• When the knob is in the OFF position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
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