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M A I N T E N A N C E H I N T S F O R O P T I M U M P E R F O R M A N C E /
Maintenance Hints for Optimum Performance
Trouble Shooting Guide
P R O B L E M
Callers cannot
hear me
I cannot
hear callers
Earpiece is
uncomfortable
Replace voice tubes every six months
•
Replace earbuds every six months
•
Clean cable with a moist cloth once
•
a month
I T E M S T O C H E C K
For voice tube models, determine if the
voice tube is clogged or positioned
improperly. Plantronics recommends
replacing the voice tube every 6 months.
(For a temporary solution to a clogged voice
tube, gently rinse warm water through the
voice tube for a minute then manually swing
or shake it dry. Make sure the voice tube is
completely dry before reattaching.)
For Noise-Canceling models, make sure
the microphone is facing your mouth and
positioned properly.
If you have a modular adapter, verify that
the transmit volume control is set properly.
Verify that the Quick Disconnect
connected.
Make sure the earbud is positioned
properly.
Make sure the plug prong or modular
adapter is installed correctly.
Turn up the volume control on the
plug prong or modular adapter.
Determine if the earloop is properly posi-
tioned on your ear.
Try other earbuds for optimal fit.
Try all possible adjustments for the
receiver arm (side to side, up and down,
in and out).
T R O U B L E S H O O T I N G G U I D E
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