Troubleshooting - NORPOLE NPCIM350M Manual Del Usuario

TROUBLESHOOTING

Before requesting any service on your unit, please check the following points:
1. Check the water supply:
●
Verify that there is water in the water trough.
●
Make sure the water pressure is between 1.3-5.5 bar, and the water temperature is between 41-95°F (5-35°C).
●
Make sure the water valve is open and there are no leaks.
2. Check the power supply:
●
Check the display to verify that that unit is turned on.
●
Verify that power to the outlet is on, that the outlet is good, and the plug is properly connected.
Use the following table to try to diagnose common issues. Please note that this guide serves only as a reference for solutions to common problems. If a
service call is needed, be sure to obtain the model and serial number before calling customer service.
Symptom
Not working
Indicator is 'Off'
Display shows 'E04' high temperature
error code
Display shows 'E06' High pressure error
code
Not defrosting
Poor transparency of ice cubes; ice
cubes too thin or incomplete
Ice making process too slow
Making noise
Possible Cause
Power switch not on
Plug is loose
Power switch not on
Plug is loose
The ambient temperature is too high
Condenser is dirty or blocked
Fan is not running
High pressure switch wires disconnected
Ambient temperature too low
Defrost valve does not start normally
Ice is too thin or too thick
Ice thickness too thin
Water pressure too low
Water temperature too high
Water inlet valve does not work
Water leaking
Water inlet filter has not been replaced for a long time
Condenser or air filter is dirty
Ambient temperature too high
Not enough ventilation air flow
Water temperature too high
Unit is not level or on a level surface
Turn on the power switch
Verify plug is securely connected to a working outlet
Turn on the power switch
Verify plug is securely connected to a working outlet
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Clean the condenser and make sure nothing is blocking
air flow
Make sure nothing is blocking the fan from running.
Check and connect the wires on the high pressure
switch
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Check the defrost valve, correct issues if found
Check the ice thickness setting
Check the ice thickness setting
Verify that the water supply pressure is 1.3 Bar to 5.5
Bar
Make sure the water temperature is between 41-95°F
(5-35°C)
Check the water inlet valve and correct any issues
Check all water connections and tighten as needed
Replace the filter
Clean the condenser and filter or replace filter
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Make sure there is adequate space around unit
Make sure the water temperature is between 41-95°F
(5-35°C)
Make sure unit is correctly installed and leveled
14
Corrective Action