Help And Support; Troubleshooting Guide - Amplicom PowerTel 500 Guia Del Usuario

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ELP AND SUPPORT

Help and support

Some issues may simply be resolved by disconnecting the power to the unit.
In such instances the power to the main base station should be switched off
and battery pack in the handset should also be removed for about 20 min-
utes. After 20 minutes, replace the battery pack and reconnect everything to
determine if this has resolved the issue.

Troubleshooting guide

I can't make phone calls
1. Make sure the phone cable is connected properly. Make sure you are using
the phone cable that came with your phone.
2. Make sure the base is plugged in, switched on and working.
3. Make sure you are not located too far from the base (the phone should work
up to 325 yards outdoors and up to 53 yards indoors).
4. Test the phone line and socket by using another phone.
I keep losing my connection
1. Make sure you aren't too far from the base (in ideal conditions, it should
work up to 325 yards outdoors and up to 53 yards indoors).
2. The base may not be in an ideal location – see Safety Information.
My handset keeps switching off
1. It may need recharging. So it can charge fully, place your handset on its charger
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