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Need help? 1-866-439-9800, 8 a.m - 8 p.m., EST, Monday - Sunday.
Troubleshooting - Lower Burner
Problem
Pilot won't light
Burner won't light
Note: Burner operates at reduced
efficiency below 40ºF (5ºC) .
Pilot won't stay lit
Note: Heater operates at reduced
efficiency below 40ºF (5ºC) .
Burner won't stay lit
Burner flame is low
Note: Heater operates at reduced
efficiency below 40ºF (5ºC) .
Emitter glows uneven
Note: Bottom 1 in of emitter normally
does NOT glow .
Thick black smoke
If you have any questions or problems, please call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST, Monday - Friday.
Do not return to place of purchase
Possible Cause
LP gas tank valve is closed
LP gas tank is low or empty
LP gas leak
Battery needs to be changed
Igniter fails
Blockage in pilot or orifice
Air in gas line
Control knob is NOT in an ON position
Control knob IS in an ON position
LP gas tank is low or empty
LP gas leak
Blockage in orifice
Connection between gas valve and burner assembly is
loose
Thermocouple is not operating correctly
Air in gas line
Dirt built up around pilot
Connection between gas valve and pilot assembly is
loose
Air in gas line
Thermocouple is not operating correctly
Connection between gas valve and burner assembly is loose
Thermocouple is not operating correctly
Blockage in burner
LP gas tank is low or empty
Outdoor temperature is less than 40ºF and tank is less
than 1/4 full
Supply hose is bent or kinked
LP gas tank is low or empty
Base is not on a level surface
Blockage in burner
Blockage in burner
Prevention/Cure
Make sure regulator is securely attached to the LP gas tank per "Installing LP Gas Tank,"
then turn LP gas tank valve to "OPEN ."
Exchange, refill or replace LP gas tank
1 .
Turn LP gas tank valve to "CLOSED"
2 .
Wait 5 minutes for gas to clear
3 .
Follow "Checking for Leaks" section
Replace the "AA" battery (follow assembly step for inserting battery) .
Light the heater manually with a match, per the "Lighting Instructions ." If heater lights with
a match, replace igniter - contact Customer Care at 1-866-439-9800 .
Clean the pilot assembly: Download and follow the correct cleaning instructions from
MrBarBQProducts .com .
1 .
Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or
until you smell gas
2 .
Turn control knob to " OFF"
3 .
Wait at least 5 minutes for gas to dissipate
4 .
Light per "Lighting" section .
Review "Lighting" section and try again
Review "Lighting" section and try again
Exchange, refill or replace LP gas tank
1 .
Turn LP gas tank valve to "CLOSED"
2 .
Wait 5 minutes for gas to clear
3 .
Follow "Checking for Leaks" section
Clear blockage: Download and follow the correct cleaning instructions from
MrBarBQProducts .com .
1 .
Turn off heater per "Turning Off" section .
2 .
Disconnect LP gas tank per "Disconnecting LP Gas Tank" section .
3 .
Tighten connection .
4 .
Perform leak check per "Checking for Leaks" instructions .
5 .
Light per "Lighting" section .
1 .
Disconnect LP Gas tank per "Disconnect LP Gas Tank" section .
2 .
Clean area around thermocouple .
3 .
Connect LP gas tank per "Connect LP Gas Tank" section .
4 .
Relight per "Lighting" section .
5 .
If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance .
1 .
Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or
until you smell gas .
2 .
Wait 5 minutes for gas to clear
3 .
Follow "Checking for Leaks" section
Clean the pilot assembly: Download and follow the correct cleaning instructions from
MrBarBQProducts .com .
1 .
Turn off heater per "Turning Off" section .
2 .
Disconnect LP gas tank per "Disconnecting LP Gas Tank" section .
3 .
Tighten connection .
4 .
Perform leak check per "Checking for Leaks" section .
5 .
Light per "Lighting" section .
Open gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until
you smell gas .
1 .
Disconnect LP Gas tank per "Disconnect LP Gas Tank" section .
2 .
Clean area around thermocouple .
3 .
Connect LP gas tank per "Connect LP Gas Tank" section .
4 .
Relight per "Lighting" section .
5 .
If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance .
Tighten connection and perform leak check .
1 .
Disconnect LP Gas tank per "Disconnect LP Gas Tank" section .
2 .
Clean area around thermocouple .
3 .
Connect LP gas tank per "Connect LP Gas Tank" section .
4 .
Relight per "Lighting" section .
5 .
If the outdoor fire pit is still not working, please contact Customer Care at
1-866-439-9800 for additional assistance .
1 .
Turn off heater per "Turning Off" instructions .
2 .
Remove blockage and clean burner inside and outside:
Download and follow the correct cleaning instructions from MrBarBQProducts .com .
3 .
If the heater is still not working, replacement part(s) may be needed - contact Customer
Care at 1-866-439-9800
Exchange, refill or replace LP gas tank
1 .
Turn off heater per "Turning Off" section .
2 .
Connect a full LP Gas Tank per "Connecting LP Gas Tank" section .
1 .
Turn off heater per "Turning Off" section .
2 .
Straighten hose . If cracked obtain a new hose from the manufacturer - contact
Customer Care at 1-866-439-9800
Exchange, refill or replace LP gas tank
Place heater on a level surface
1 .
Turn off heater per "Turning Off" section .
2 .
When cool, remove blockage and clean burner inside and outside .
3 .
Download and follow the correct cleaning instructions from MrBarBQProducts .com .
1 .
Turn off heater per "Turning Off" section .
2 .
When cool, remove blockage and clean burner inside and outside .
3 .
Download and follow the correct cleaning instructions from MrBarBQProducts .com .
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