Truma DuoControl CS Instrucciones De Uso página 19

damages by purchasers or third parties, shall be excluded.
This does not affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun Strasse 12,
85640 Putzbrunn.
In Germany, always notify the Truma Service Centre if prob-
lems are encountered; in other countries the relevant service
partners should be contacted (see Truma Service Booklet
or www.truma.com). Any complaints are to be described in
detail. In addition, the properly completed guarantee certifi-
cate is to be presented, or the factory number of the unit and
the date of purchase given.
In order for the manufacturers to be able to determine wheth-
er an incident subject to guarantee has occurred, the end user
must, at his own risk, bring the device to the manufacturers or
send it to them. If there is damage to heaters (heat exchang-
ers), the gas pressure regulator must also be sent back to the
factory.
In instances of the device being sent to the works, dispatch
is to be effected by freight transport. In cases under guar-
antee, the works shall bear the transport costs or the costs
of delivery and return. If the damage is deemed not to be a
warranty case, the manufacturer shall notify the customer
and shall specify repair costs which shall not be borne by the
manufacturer; in this case, the customer shall also bear the
shipping costs.
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