Solving Problems; Dell Diagnostics - Dell OptiPlex 740 Guía De Referencia Rápida

Solving Problems

Dell provides a number of tools to help you if your computer does not perform as expected. For the latest
troubleshooting information available for your computer, see the Dell Support website at
support.dell.com.
If computer problems occur that require help from Dell, write a detailed description of the error, beep
codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then
contact Dell from the same location as your computer. For information on contacting Dell, see your
online User's Guide.
For an example of the Express Service Code and Service Tag, see "Finding Information" on page 5.
Express Service Code:
Service Tag:

Dell Diagnostics

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" in your online
User's Guide and run the Dell Diagnostics before you contact Dell for technical assistance. For
information on contacting Dell, see your online User's Guide.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
Enter system setup (see "System Setup" in your online User's Guide for instructions), review your
computer's configuration information, and ensure that the device you want to test displays in system
setup and is active.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE:
If your computer cannot display a screen image, contact Dell (see your online User's Guide).
1 Shut down the computer. Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F12> immediately.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics
from your Drivers and Utilities media (optional).
If you wait too long and the operating system logo appears, continue to wait until you see the
®
Microsoft Windows
38
Quick Reference Guide
All manuals and user guides at all-guides.com
___________________________
___________________________
®
desktop. Then shut down your computer and try again.