English
Action
For iOS users.
Power supply replacement for new
Wi-Fi
connection
®
Motor unit replacement for unit that
was not reported to the support
system by the technician.
If none of these solutions do not solve your problem, contact Maytronics Customer Care:
North America
1-888-365-7446 ext. 1002
customersupport@maytronicsus.com
France
+33 (0)4 42 98 14 90
support@maytronics.fr
Australia, NZ, South Africa
1 300 693 657
infoau@maytronics.com
Rest of the world / Maytronics HQ
00 800 69694141 (toll free number)
00 972 77 96 14 204 (international call)
wecare@maytronics.com
For full information and additional troubleshooting please visit us at: www.maytronics.com
What To Do
New power supply for a robot connected through Wi-Fi®
1. Turn on the power supply while it is connected to the robot and let it work
for several seconds (it will sync with the robot).
2. Login to the app. A connection error message will appear.
3. Go to "settings", on the top bar → click on "robot details" → "disconnect
from the robot" →"proceed" → "search for nearby robots" → your robot" →
click on "change connectivity" → "set Wi-Fi
4. Enter your Wi-Fi
name and password.
®
1. Disconnect the power supply from the wall socket before use.
2. After replacing the motor unit (MU), reconnect the power supply to the
wall socket and turn on the power supply. Let the robot work for several
seconds.
3. Open the MyDolphin™ Plus app. You will see a connection error.
4. Go to "settings" in the top bar → "robot details" → "disconnect from the
robot" →"Proceed" → "search for nearby robots" find and select the "new
Dolphin MU s/n" → a "is this your robot?" message will appear. After
checking the s/n number, press "Yes this is my robot" → The MU will link to
robot and the app → home screen.
If you do not recognize the serial number, press to add the robot s/n
manually or scan the QR Code.
connectivity" → "go online".
®
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