Smart Diagnosis™ Function - LG WT7050CV Manual Del Propietário

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SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the ap-
pliance, it has the capability of transmitting data via
your telephone to the LG Customer Information Cen-
ter. NFC or Wi-Fi equipped models can also transmit
data to a smartphone using the LG Smart ThinQ ap-
plication.
Smart Diagnosis™ through the Customer
Information Center
y For appliances with the
gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it
to analyze the issue, providing a fast and effec-
tive diagnosis.
1. Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2. When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3. Press and hold the
4. Keep the phone in place until the ton transmis-
sion has finished.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
y Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
ton. If the appliance cannot be turned on, trou-
bleshooting must be done without using Smart
Diagnosis™.
y For best results, do not move the phone while
the tones are being transmitted.
y If the call center agent is not able to get an ac-
curate recording of the data, you may be asked
to try again.
y The Smart Diagnosis™ function depends on the
local call quality.
y Bad call quality may result in poor data transmis-
sion from your phone to the call center, which
could cause Smart Diagnosis™ to malfunction.
All manuals and user guides at all-guides.com
or logo This
button for 3 seconds.
but-
Smart ThinQ Smart Diagnosis™
y For appliances with the
Use the Smart Diagnosis feature in the Smart
ThinQ application for
sues with the appliance without the assis-
tance of the LG Customer Information Center.
Follow the instructions in the Smart ThinQ applica-
tion to perform a Smart Diagnosis using your smart-
phone.
NOTE
y Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
or logo
help diagnosing is-