Troubleshooting
Problem
The appliance does not turn on
Fault indicator on handle
display is on
Power brush uninstalled
indicator on
Voice prompt:
Please install the power brush
and try again
Brush roller tangled indicator
on
Voice prompt:
The brush roller is stuck, please
clean the brush roller
CWT empty indicator on
Voice prompt:
The clean water tank is lack of
water, please add water
DWT full indicator on
Voice prompt:
Please check the dirty water
tank
All lights off in operation
Battery indicator in red
LED loop illuminates red
Self-cleaning button doesn't
work
The appliance shuts off
automatically
Voice prompt:
Appliance is not upright. Check
the appliance and restart it
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
1. No power
2. Auto protection for
overheating
1. Brush roller uninstalled or
tangled
2. CWT empty
3. DWT full
4. Self-cleaning needed
The power brush is not
installed
The brush roller is blocked
CWT is empty
The dirty water in DWT has
reached the MAX line
Battery overheat or
malfunction
Low battery
Dirt sensor malfunction or
blocked
Self-cleaning only works
when it's charging
Appliance is detected not
upright
17
Solution
1. Charge the appliance
2. Restart after cooling down
Check main unit display for
detailed reasons
Install power brush correctly
Remove blockages
Refill CWT
Empty the dirty water and
then reinstall the DWT
Cool the appliance down
and restart
Charge the appliance, or
restart
Remove blockages, clean
the debris channel under
DWT, or restart
Place the appliance on
charging base and connect
to the charger
Place the appliance upright
or back on the charging
base