Trouble Shooting - exide EV640 Manual De Usuario

6.2 Fire
● Use CO2, Dry Powder or Foam extinguisher if available
● Use copious amounts of water or sand to cover the battery if available
● If possible and safe to do so, move the battery pack to a safe area
6.3 Damaged Batteries
Damaged batteries may be dangerous and must be handled carefully. If a battery is damaged do not use it and contact your local
dealer.
6.4 Transportation
During transportation, the battery should be handled with care and should not be subjected to severe impact. During transporta-
tion, severe bumps and shaking should be avoided, and moisture, rain and long-term exposure to the sun should be avoided.
7.

Trouble shooting

7.1 General statements
● Before installation read quick user guide, check operating specifications, BMS protection modes and release conditions
● The integrated BMS protection in the battery can disable the battery function if the battery is used outside allowed operating
conditions. Refer to the BMS section in the User Guide for further information
● If there is any issue with the battery function, check if there is any alarm reported in the APP. Note that triggered over
discharge protection also deactivates Bluetooth and connection to the APP will not be available
● For battery failure analysis, disconnect the battery from the application, e.g. equipment, charger, etc.
● When checking the battery voltage the battery must be disconnected from any equipment for accurate measurement.
Use a voltmeter or multimeter (DC voltage, recommended range 0-20V or 0-100V depending on battery voltage rating 12, 24 or
36V ):
• If the voltage is below 10.5 V (±0.5 V) you will not be able to read APP, refer to point 1 below
• If voltage is above 10.5 V (±0.5 V) refer to points 2, 3, 4 and 5 below
● To support correct analysis record and provide screenshots and / or register alarms data/values from the APP
7.2 Voltage issue
● The battery voltage on the terminals is 0 V
• The battery may have internal open circuit by triggered BMS protection. Check if there are any alarms in the APP. Note that
triggered over discharge protection also deactivates Bluetooth and connection to the APP will not be available
• Charge the battery if there are no alarms in the APP or if the APP is unavailable. Note that some chargers will not activate if the
battery voltage is too low - make sure the charger can supply power even if the battery is at 0 V. Recommended to use Exide
Li-ion charger
• In case of no voltage output on the terminals also after above steps including attempting to charge the battery it needs further
investigation contact Exide dealer
● The battery voltage on the terminals is >0 V to 10 V
• The battery may have internal open circuit by triggered BMS protection. See above points for 0 V output
• Battery voltage around 10 V: While this is a very low voltage it is normal but at the limit of low voltage protection by the BMS,
at this voltage the battery is fully discharged. Batteries should never sit at a fully discharge state – recharge the battery without
delay
7.3 Notifications in "systems info" menu in the APP
● If there is any issue with the battery, check the "systems info" menu in the app to see if there is any notification. Refresh the tab
to make sure it is updated
● If BMS protection is triggered a notification is displayed in the "systems info" menu in the APP. The notification will stay until the
condition triggering the BMS protection is restored to normal
● Notifications will remain until the battery is used. Recharge the battery and restart the APP if the notification is still present
even after the condition triggering the BMS protection is restored to normal
● In case there notification remains after following above points or if there is no notification in the APP on your issue contact
Exide dealer
7.4 On "advanced information"
● To access to alarms page, enter code : 1234
● Check alarms and then refer to user guide for alarms release conditions
● In case of low voltage over discharge protection is triggered there is no communication to the mobile APP. The battery
must be recharged to activate the Bluetooth function again
● For High temperature, both discharge (HTD) and charge (HTC) will trig off, this is normal
● To change the name of a battery in the app use, enter code: 5678. Note that it may take some time after name change until
the name is updated in the App, try to disconnect and reconnect to the battery if the name is not updated in the App after a
5
name change
9