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TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting .
Unit does not turn on .
•
Make sure the unit is plugged in.
•
Place the Nutri Ninja® Cup onto the motor base, aligning the tabs on the cup with the
motor base. Display should turn on.
Unit doesn't turn off.
•
Remove cup from base by lifting the cup out. Display should turn off. Unplug the
power cord from the outlet.
Lid/Pro Extractor Blades® Assembly is difficult to assemble.
•
Set the cup on a level surface. Place the lid or Pro Extractor Blades Assembly on
the top of the cup and align the threads so the lid/blades sit flat on the cup. Twist
clockwise so the lid/blades evenly align to the cup until sealed completely.
Ingredients are not evenly chopped.
•
For best results when chopping, make sure all ingredients are as dry as possible. Cut
pieces down to even sizes, and reduce the amount of ingredients in the cup. Use very
short pulses by quickly pressing the PULSE button.
Doesn't mix well, ingredients get stuck.
•
Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses
and pauses allow ingredients to settle toward the blade. If ingredients are routinely
getting stuck, adding some liquid will usually help.
•
When filling the cups, start with fresh items, then powders/nuts. Add liquids, and
finally frozen items or ice.
Unit moves on counter while blending.
•
Make sure the counter and the feet of the unit are clean and dry.
Unit is difficult to remove from counter for storage.
•
Tip unit forward from the back to disengage the suction feet.
My unit is shut off:
1 Unplug the appliance from the electrical outlet.
2 Remove and empty the cup and ensure no food is jamming the
Pro Extractor Blades Assembly.
3 Allow the appliance to cool for approximately 30 minutes.
4 Reinstall the cup onto the base and plug the appliance into the electrical outlet.
5 Use the appliance as before, while making sure not to exceed the recommended
maximum capacities.
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REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the instructions
for use and warnings set forth in the accompanying instructions.
ninjakitchen.com
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