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11. TROUBLESHOOTING GUIDE
EN
11.1 Troubleshooting Guide
If you notice malfunctions in your appliance, use this
guide before calling for service: this guide can help
you personally resolve the problem or could provide
important information to be conveyed to the service
technician to ensure rapid and effective repair.
Display message and audible alarms.
A malfunction is usually indicated by the display.
Problems that cannot be solved by the user are
reported through a fault code. Keep in mind,
however, that in messages or alarms they may
appear for particular conditions of use or during
start-up. In these cases, deactivate the audible
alarm by pressing the Alarm button
and leave the
appliance running and limit the opening of the
doors to the maximum for about 10-12 hours.
The freezer does not work.
Is the appliance connected to the electrical power
supply?
Is electrical power available at the electricity socket?
Is the Unit button
activated?
Is the unit in 'Demo' Mode?
Check that doors are closing properly and gaskets
are sealing.
The freezer is warmer than usual.
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Is the unit in 'Demo' Mode?
The compressor is running for a long time period.
Bear in mind that during very hot weather and with
very high temperatures in the room it is normal that
the compressor remains on for prolonged periods of
time.
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or
containers do not obstruct the perfect closure of the
door.
Is one or more compartments in Max Cool Mode?
If you hear unusual noises.
It is normal to hear noises from the ventilators or
compressors during operation or during the defrost
phase.
Noise could be more noticed depending on the posi-
tion of the appliance and the surrounding environ-
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ment (hard surfaces can reflect and amplify noises).
Condensation inside and outside of the freezer.
If the climate is very humid, the formation of
condensation is normal. Opening the door or draw-
ers for prolonged periods of time can contribute to
the formation of condensation.
In any case, make sure that the doors are always
completely closed when not being accessed.
Ice or frost build up inside the freezer.
Were the doors left open for a long period of time?
Do the doors close completely?
If the doors do not close completely, contact your
installer.
The doors are difficult to open.
The appliance is designed to ensure a fully hermetic
closure. When the door is closed, a vacuum condition
can occur: in this case it is necessary to wait a few
seconds until the pressure balances before opening
the door.
Appliance is cooling but lights and display are not
working.
Check to see if the appliance was accidently placed
into Sabbath Mode
The Ice Maker does not work.
Make sure that the Ice Maker is on (icon
ICE MAKER
).
WATER FILTER
SYSTEM CLEANING
To switch on the Ice Maker press the button.
Make sure that the appliance is connected to the
water supply.
The Ice Maker does not produce sufficient amounts
of ice.
On average, the Ice Maker produces approximately
10 cubes of ice every two and half hours. The ice bin
can accumulate approximately 500 cubes.
The ice cubes freeze into one block.
If the ice is not used frequently, it is possible that
blocks of ice may form. It is recommended to remove
the block of ice cubes and then let the Ice Maker fill
the ice tray again. When taking ice, bring cubes from
the back of the bin to the front to ensure a good rota-
tion of stock.
The ice has an unusual flavour or colour.
When the Ice Maker is started for the first time, it
is recommended to empty the first full tray of ice
cubes assuming that a Manual Clean was per-
formed to initially flush the system.
If the freezer was switched off for more than one
month or if the cartridge was not changed for more
than six months, it could be necessary to replace
the filter cartridge.
Contact a plumber or a water treatment expert to
make sure that the problem is not due to the water
supply.
If the unit you purchased was used as a
showroom model it may be in a special en-
ergy-saving mode called Demo Mode where
the appliance appears to be operating (lights
work and false temperatures are displayed)
but no cooling actually takes place. If you
suspect your appliance is in Demo Mode
please refer to the instructions in this manual
related to 'Demo Mode' .
EN
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