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Please check before asking for Support
▼ If you do not comply with this User Manual, the product may not work properly even if there is no malfunction.
Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please
contact our Customer Service Center.
Problem
The water has bad taste
and/or odor.
It fails to dispense water.
It fails to dispense cold
water.
The hot water is lukewarm.
30
Checklist
• Was the product left idle for a long time?
• Do you need to replace the filters?
• Is the Power Cord connected?
• Is the tap water supplied properly?
• Have you pressed the [Outflow] button
properly?
• Is there water under the product?
• Do you need to replace the filters?
• Is the Filter Door lock opened?
• Have you dispensed a lot of cold water?
• Did you close the Tap Water Supply Valve?
• Is the ventilation at the back of the product
good?
• Is it the first cup of hot water?
Recommended Actions
• Operate the Filter Cleaning function.
(Refer to page 23)
• Contact Customer Service for filter replacement.
• Connect the Power Cord.
• Open the Tap Water Supply Valve.
• Check if the water supply tube is folded.
• Check if water is cut off.
• Press the [Outflow] button properly.
• Close the Tap Water Supply Valve, unplug the
product, and contact our Customer Service Center.
• Contact Customer Service for filter replacement.
• Close the Filter Door lock at left side in the product.
(Water is supplied to the product )
• If a lot of cold water is dispensed, the product needs
some time to recool the water.
• Check the Tap Water Supply Valve.
• Check if the radiator at the back of the product is
blocked. Remove any objects blocking the radiator.
• Move the product to a place with good ventilation.
(Please contact our Customer Service Center
whenever you move and reinstall the product.)
• If there is excess dust in the air vents, contact our
Customer Service Center.
• When you first operate the Instantaneous Hot Water
function, the temperature of the first cup may be low.
• Check if the temperature of the hot water is normal
from the second cup.
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