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ERROR CODES AND TROUBLESHOOTING
ERROR CODES
Loose connection between
E01、E02
the legs and the control box
Overload or motor failure
E03、E04
E05、E06
Faulty power supply of the
E07
E08、E09
E10、E11
E12
E13
Overheat protection
E14、E15
E16
Key data of the control box
E17
Control box system suddenly
r ST
Faulty control box or poor
The display does not
work after the desk is
Faulty power supply or loose
plugged in.
CAUSE
1. Press "∧" or "∨" again. If the code still exists, please check whether the leg cables are
loose.
2. If the code still exists after step 1, please switch the leg cables. If the code does not
change, the control box is faulty. If the code changes (eg: E01 -> E02 or E02 -> E01), the
leg is faulty. Please contact our local customer service team for replacement parts.
Please switch the leg cables. If the code does not change, the control box is faulty. If the
code changes (eg: E03 -> E04 or E04 -> E03), the leg is faulty. Please contact our local
customer service team for replacement parts.
1. Press "∧" or "∨" again. If the code still exists, please check whether the leg cables are
loose.
Faulty leg sensor
2. If the code still exists after step 1, please switch the leg cables. If the code does not
change, the control box is faulty. If the code changes (eg: E05 -> E06 or E06 -> E05), the leg
is faulty. Please contact our local customer service team for replacement parts.
Unplug the desk and plug it back in after 10 seconds. If the code still exists, the control
box is faulty. Please contact our local customer service team for replacement parts.
control box
Unplug the desk and plug it back in after 10 seconds. If the code still exists, the control
Faulty leg
box is faulty. Please contact our local customer service team for replacement parts.
Unplug the desk and plug it back in after 10 seconds. If the code still exists, the control
Faulty control box
box is faulty. Please contact our local customer service team for replacement parts.
Faulty leg position
Factory reset: press "∨" for about 5 seconds until the display shows "- - -".
Please wait for the temperature to drop before use.
Please switch the leg cables. If the code does not change, the control box is faulty. If the
Leg stuck
code changes (eg: E14 -> E15 or E15 -> E14), the leg is faulty. Please contact our local
customer service team for replacement parts.
Unbalanced legs
Factory reset: press "∨" for about 5 seconds until the display shows "- - -".
Unplug the desk and plug it back in after 10 seconds. If the code still exists, the control box
is faulty. Please contact our local customer service team for replacement parts.
lost
Factory reset: press "∨" for about 5 seconds until the display shows "- - -".
turning o
Check the power cord and whether the connection between the control box and the
electrical contact;
power supply is loose (to replug all cables is recommended). If the display still does not
work properly, please contact our local customer service team for replacement parts.
connection, etc.
SOLUTION
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