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TROUBLESHOOTING GUIDE - Cont�
Doesn't mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com
or contact Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register
your new Ninja® product within ten (10) days of purchase. You will be
asked to provide the store name, date of purchase, and model number
along with your name and address.
The registration will enable us to contact you in the unlikely event of a
product safety notification. By registering, you acknowledge you have
read and understood the instructions for use and warnings set forth in
the accompanying instructions.
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ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of 1 year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in this instruction manual,
subject to the following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends 6 months
after the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Service and Product Specialists are available to provide all the warranty
service options available to you, including the possibility of upgrading to our VIP Warranty
Service Options for select product categories.
1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades,
blender base, and pump) that require regular maintenance and/or replacement to
ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of
return shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to
mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts that have been performed by a repair person
not authorized by SharkNinja.
7. Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care/maintenance self-help.
Our Customer Service and Product Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service specialist assist you. Please note,
you must call 1-877-646-5288 to initiate a warranty claim. Return and packing instruction
information will be provided at that time.
For Customer Service hours, visit ninjakitchen.com.
Replacement parts are available for purchase at ninjaaccessories.com. For more information
on what are classified as wearable and non-wearable parts, visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ninjakitchen.com
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