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Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
The machine does not run or does not run
continuously.
The machine does not reach full power.
The machine runs, but the machine
discharges snow poorly or not at all.
The battery pack loses charge quickly.
The battery charger is not working.
The LED indicator light on the battery
charger is red.
Possible Cause
1. The battery pack is low on charge.
2. The battery is not fully installed in the
machine.
3. The battery pack is over or under the
appropriate temperature range.
4. The battery pack has exceeded high
amperage limits.
5. There is moisture on the leads of the
battery pack.
6. The battery pack is damaged.
7. There is another electrical problem
with the machine.
1. The battery pack charge capacity is
too low.
2. The air vents are blocked.
1. The machine is overloaded.
2. You are trying to remove too much
snow per swath.
3. You are trying to remove extremely
heavy or wet snow.
4. The discharge chute is plugged.
5. The auger/impeller drive belt is loose
or is off the pulley.
6. The auger/impeller drive belt is worn
or broken.
1. The battery pack is over or under the
appropriate temperature range.
2. The machine is overloaded.
1. The battery charger is over or under
the appropriate temperature range.
2. The outlet that the battery charger is
plugged into does not have power.
1. The battery charger and/or battery
pack is over or under the appropriate
temperature range.
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Corrective Action
1. Charge the battery pack.
2. Remove and then reseat the battery
into the machine, making sure that it is
fully installed and latched.
3. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
4. Release the trigger, then press the
trigger switch.
5. Allow the battery pack to dry or wipe it
dry.
6. Replace the battery pack.
7. Contact your Authorized Service
Dealer.
1. Remove the battery pack from the
machine and fully charge the battery
pack.
2. Clean the air vents.
1. Push the machine with less force, or
at a slower pace.
2. Reduce the amount of snow removed
per swath.
3. Do not overload the machine with
extremely heavy or wet snow.
4. Unclog the discharge chute.
5. Install and/or adjust the auger/impeller
drive belt; refer to
www.Toro.com
for servicing information or take the
machine to an Authorized Service
Dealer.
6. Replace the auger/impeller drive belt;
refer to
www.Toro.com
for servicing
information or take the machine to an
Authorized Service Dealer.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
2. Push the machine with less force.
1. Unplug the battery charger and move
it to a place where it is dry and the
temperature is between 5°C (41°F)
and 40°C (104°F).
2. Contact your licensed electrician to
repair the outlet.
1. Unplug the battery charger and move
the battery charger and battery pack
to a place where it is dry and the
temperature is between 5°C (41°F)
and 40°C (104°F).
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