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Idiomas disponibles
Guarantee application procedure
For the legal compliance guarantee
EN
Please consult your retailer for information and/or to refer to their GTCs (General Terms
and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g.
sales receipt), the product and the accessories it came with, and its original packaging,
for all countries other than France. It is important to have the date of purchase, the model
and the serial number or IMEI number to hand (this information is usually indicated on the
product, packaging, or on your proof of purchase). You'll need to bring back the product with
the accessories needed for its correct functioning (power supply, adapter, etc.). If your claim
is covered by the guarantee, the after-sales service may, within the limits of local law, either:
•
Repair or replace faulty parts.
•
Exchange the returned product with a product that has, at the least, the same features
and that offers equivalent performances.
•
Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and
components.
Commercial guarantee exclusions:
•
Damages or problems caused by improper use, accident, tampering/modification or an
unsuitable current or voltage connection.
•
Use or storage conditions which are detrimental to the good conservation of the
appliance (oxidation, corrosion), use of energy, use or installation non-compliant
with the manufacturer's instructions, or negligence or use of peripherals, software or
consumables which are unsuitable.
•
Professional or collective, industrial or commercial use of the product.
•
Products that have been modified, or which have damaged, altered, erased or oxidised
guarantee seals or serial numbers.
•
Replaceable batteries and accessories are guaranteed for 6 months.
•
Battery failure, caused by overcharging or by failure to follow the safety instructions set
out in the manual.
•
Cosmetic damage, including scratches, bumps or vandalism.
•
Damage caused by any servicing operations carried out by non-authorised persons.
•
Faults caused by normal wear and tear or the normal ageing of the product: seals,
filters, accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps,
washing machine paddles, etc.
•
Software updates as a consequence of changes to network settings.
•
Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
•
The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)
•
Product failure caused by the use of third-party software to modify, change, adapt or
alter the product as is.
•
Product failure resulting from its use without the accessories supplied with the product or
approved by the Manufacturer.
•
Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.
The customer is responsible for regularly backing up the data contained on their hard disk or
in the internal memory of their device, and this before any claim is submitted.
Auchan cannot be held liable for the loss or destruction of stored data, nor may it be
held liable for damage caused to software resulting from, in particular, a restoration or a
breakdown.
Similarly, Auchan is not required to check that SIM/SD cards have been removed from
returned products.
Under no circumstances shall the provisions set out above reduce or eliminate: the legal
guarantee referred to above, and the manufacturer's commercial guarantee, if applicable
(see guarantee form).
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