Troubleshooting
Problem
Possible Cause
The appliance is not
plugged in
The air fryer does not
Did not set the time
work
The pan is not put into the
appliance properly
The amount of ingredients in
the basket is too much
The ingredients fried in
the air fryer are not
The set temperature is too
done
low
The cooking time is too short
Certain types of ingredients
The ingredients are
need to be shaken halfway
fried unevenly in the air
through the cooking time
fryer
Fried snacks are not
You used a type of snack
crispy when they come
meant to be prepared in a
out of the air fryer
traditional deep fryer
Failed to slide the pan
into the appliance
The basket is overfilled
properly
You are preparing greasy
ingredients
White smoke comes out
of the appliance
The pan still contains
grease residues from
previous use
19 丨 English
Solution
Plug the power plug into a
grounded wall socket
Tap the Time Buttons to set the
cooking time
Place the pan into the
appliance properly
Put smaller batches of
ingredients into the basket for
more even frying
Tap the Temperature + Button
to increase the cooking
temperature
Tap the Time + Button to
increase the cooking time
Take out the frying tray and
shake it during a cooking
process
Use oven snacks or lightly
brush some oil onto the
snacks for a crispier result
Do not fill the basket beyond
max line
When you fry greasy ingredi-
ents in the air fryer, a large
amount of oil will leak into the
pan. The oil produces white
smoke and the pan may heat
up more than usual. This does
not affect the appliance or the
end result
White smoke is caused by
grease heating up in the pan.
Make sure you clean the pan
and basket properly after
each use
Problem
Possible Cause
Broken circuit
of the thermal
E1
sensor
All lights flash and
error code appears
on the display
Short circuit
of the thermal
E2
sensor
Warranty
The manufacturer provides warranty in accordance with the legislation of the
customer's own country of residence, with a minimum of 18 months, starting from
the date on which the appliance is sold to the end user.
The warranty only covers defects in material or workmanship, which will not
apply in cases of:
- Normal wear and tear
- Incorrect use, e.g. overloading of the appliance, use of non-approved
accessories
- Use of force, damage caused by external influences
- Damage caused by non-observance of the user manual, e.g. connection
to an unsuitable mains supply or non-compliance with the installation
instructions - Partially or completely dismantled appliances.
Solution
Contact Customer Care Team
Contact Customer Care Team
English 丨 20