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Virtual Water Assistant Setup
Battery Backup Internet Connection and
Alerts Configuration
Before setting up the Virtual Water Assistant (VWA), make
sure your Battery Backup Unit is installed correctly, refer
to Owner's Manual for instruction. Make sure the primary
pump and battery backup unit has power. Verify the sys-
tem is operational by pressing the 'TEST SYSTEM' button
and observing the test sequence.
1. Find an open network connection on your internet
router or other hard-wired connection. Rotate the
antennae up on the gateway.
NOTICE: We recommend the use of an uninterrupted
power supply for your internet modem, home router
and the gateway power supply.
2. Using the supplied 1 meter Ethernet cable (or longer
cable if necessary), connect the gateway to an open
network port.
3. Connect the gateway power supply to a 115 VAC
outlet, plug into the back of the gateway.
• The LED will blink red for a few seconds.
• When the LED becomes solid green or solid
green with an occasional blink your gateway is
connected to the VWA servers.
If not, refer to Gateway Troubleshooting.
4. Once the gateway LED is green, go to the BBU and
verify that the AC power LED is solid green. If not, the
gateway will have to be moved closer to the BBU.
5. Log onto the website www.VirtualWaterAssistant.com
• Select "Sign Up"
• Follow the online instructions and enter the
required personal information to create a user
account. The Alerts will use the e-mail addresses
and phone numbers entered here.
• Enter the Unique Device ID Key included - lo-
cated on BBU case and manual cover.
6. Test installation by clicking the "Test" icon on the
web page and verify the unit has run the test.
7. Refer to the Virtual Water Assistant website for setting
alerts.
8. Alerts can be tested by activating the pump with the
float switch.
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