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TROUBLESHOOTING GUIDE
Customer Service: 800-798-7398
Vacuum is not picking up dirt. No suction or light suction.
• Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying the filters before re-inserting into the vacuum�
• Dust Cup may be full; empty Dust Cup�
• Check Motorized Floor Nozzle for blockages; clear blockages if required�
• Remove any string, carpet fibers, or hair that may be wrapped around the Brushroll�
Vacuum lifts area rugs.
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately sewn edges�
• Turn off the unit to disengage the Brushroll and restart with the POWER slider switch�
• Open the Suction Control Button on the Motorized Floor Nozzle to decrease suction power�
What does the brushroll indicator light mean?
• Solid Green: The brushroll is on and working as it should�
• Solid Red: There is a jam in the brushroll area� Turn your vacuum off and remove the blockage�
• Flashing Red: The motorized floor nozzle is overheating� Turn your vacuum off and wait for it to cool down�
Brushroll does not spin.
• If Brushroll Indicator Light on the Motorized Floor Nozzle turns red, the Brushroll has stopped spinning� Immediately turn off, unplug vacuum and remove
blockage� Replace the power plug into the electrical outlet and turn the vacuum on�
• If Brushroll Indicator Light on the Motorized Floor Nozzle is green, the blockage has been successfully cleared� If the light is still red, please contact
customer service at 1-800-798-7398�
• Check to make sure the Brushroll was replaced correctly if it had been removed�
• Make sure that the 2-speed POWER slider switch on the handle is properly set to the desired floor setting�
• Ensure hood of the Motorized Floor Nozzle is closed completely�
Brushroll access hood will not close.
• Make sure that the Brushroll was reinserted correctly with the pull tab facing up�
Dust Cup will not latch back onto Motorized Floor Nozzle.
• Make sure both the bottom door and filter access are fully closed� Press firmly in the center of the Dust Cup on the Motorized Floor Nozzle until you hear a
click�
Vacuum turns off on its own or the indicator light flashes red.
• This vacuum is equipped with a motor protective thermostat so the vacuum will shut off if it overheats� Should this occur, perform the following steps to
restart the motor thermostat:
1� Turn the unit off�
2� Unplug the vacuum�
3� Empty the Dust Cup and clean filters�
4� Check for blockages in tube, accessories and inlet openings�
5� Allow the unit to cool for a minimum of 45 minutes�
6� Plug in the vacuum�
7� Restart the unit by turning the POWER slider switch on
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