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TROUBLESHOOTING
TROUBLESHOOTING - GATEWAY
If gateway led light is not green (green, slow blink) first try to "power cycle" the gateway (unplug the power cord, wait 15+ seconds,
then re-apply power).
GATEWAY STATUS
INDICATOR (LED COLOR)
Green
Green, quick blink
Green, slow blink
(1-2 blinks per second)
Red
Red, slow blink
(1-2 blinks per second)
Off
14
DEFINITION
Power on: gateway connected to servers.
Power on: data traffic to servers.
Power on: gateway connected to local router, but not
connected to Internet or servers.
Power on: gateway has no local connection to router. The
gateway does not "recognize/see" that it is connected to
the router.
Power on: gateway communicating with router, but
router cannot assign Dynamic Host Configuration
Protocol (DHCP) or Domain Name System (DNS) to
gateway.
Power off or product fault.
ACTION NEEDED
OK - Connection complete and operational
OK - Operating, data is moving between BBU and Server
System is online and scanning for destination/server
(add a network switch inline to help define unit).
Check Ethernet cable connections and/or quality or
cable. Try a different router port. Is the router turned on.
Router is not permitting the gateway to access the
internet (add a network switch inline to help define unit).
Check power source, verify power adapter is functioning.
Defective gateway.
FP983 (06-08-20)
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