Troubleshooting Chart
Problem
Diverter valve will not divert water.
Water is leaking from the face of the
diverter valve.
Cartridge wobbles inside diverter valve
preventing the cartridge from fully
seating.
Diverter trim will not install to diverter
valve.
Symmons Industries, Inc.
Copyright © 2016 Symmons Industries, Inc.
Cause
Foreign matter in water supply may
cause blockages in plumbing lines and
the diverter valve cartridge.
Cap assembly is not fully sealed to
diverter valve.
Diverter valve requires retaining
sleeve (F) to ensure proper installation
of cartridge.
Diverter valve body rough-in is too
deep.
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31 Brooks Drive
Braintree, MA 02184
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symmons.com
Remove cartridge from diverter valve.
Flush lines free of foreign matter.
Inspect cartridge for debris. Replace
Remove cap assembly. Inspect
threads for debris. Reinstall cap
assembly to diverter valve at 75 ± 5
Use retaining sleeve (F) in RTS-3DIV to
secure cartridge within diverter valve.
Use RTS-DIV-1EXT to extend diverter
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Phone: (800) 796-6667
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gethelp@symmons.com
ZV-3112 REV F
Solution
cartridge if necessary.
lbf-in of torque.
stem 1 inch.
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Fax: (800) 961-9621
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091216