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T ROU BLESH O OTIN G
PROBLEM
Coffee maker does
not turn on.
Coffee maker
is leaking.
The brew basket
overflows.
Coffee sediment in
brewed cup of coffee.
The coffee maker
brews slowly.
Coffee maker does
not complete brewing
(water left in tank).
Coffee is not hot
enough.
If additional assistance is needed, please contact our consumer service team at
14
POSSIBLE CAUSE
Coffee maker is not
plugged in.
Water reservoir may be
overfilled.
Cover may not be
correctly placed on
carafe
Carafe may not be
correctly placed on the
carafe plate
The carafe has been
removed for longer than
20 seconds when using
the Sneak-A-Cup™ feature.
Excessive amount of
coffee is used.
The paper filter and/or
the brew basket are not
properly placed.
The coffee maker needs
cleaning.
The coffee maker is
heavily calcified.
Low brew volumes (under
four cups of coffee) and/
or the carafe is cold.
1-800-465-6070.
SOLUTION
Make sure appliance
is plugged into a
working outlet.
Make sure water
reservoir has not
been filled beyond
the 12-cup MAX line.
Make sure cover is
correctly placed and
tightened on carafe
Make sure carafe is
placed correctly on the
carafe plate.
Make sure to replace
the carafe within 20
seconds during the
brewing cycle.
Reduce the amount
of coffee used to
eliminate brew basket
overflows.
Insert basket-shaped
paper filter into brew
basket and insert
basket properly into
holder.
Follow the instructions
in the "Descaling
With the Auto Clean™
Function" section.
Follow the instructions
in the "Descaling
With the Auto Clean™
Function" section.
Multiple cleaning cyles
may be required.
Pre-heat carafe before
brewing with hot tap
water.
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