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Operation / Service / Troubleshooting
Restart: Make sure that the suction line is not obstructed,
and that it is connected to a water source.
• Press and hold the 'Restart' button for 5 seconds.
• The 'Pump on' LED should light up, and
• The 'Failure' LED should go off.
If flow is adequate, the pump will operate until sev-
eral seconds after it reaches the set-point pressure
and the flow stops.
LUBRICATION
The motor is lubricated at the factory for the life of
the bearings. The pump seal is water cooled and self
lubricating.
TROUBLESHOOTING
SYMPTOM
POSSIBLE CAUSE(S)
Motor will not run
Fuse is blown or circuit breaker tripped
Power cord not plugged in
Motor runs hot and
Voltage is too low
overload kicks off or
Impeller not moving freely
motor does not run
and only hums
Motor runs but no
Improper priming
water is delivered*
Clogged water filter
* (Note: Unplug
Discharge valve closed
pump; then open
Pipe size too small
faucets and see if
water is flowing
Impeller is plugged
through system).
Pipes are frozen
*Pump does not
Corroded pipes
deliver water to full
Piping is too small in size
capacity
Pump not being supplied with
enough water
Low voltage
For parts or assistance, call Simer Customer Service at
PUMP SERVICE
Hazardous voltage. Can shock, burn, or
cause death. Unplug the pump and controller before
servicing them. Do not handle the pump or controller or
attempt to work on the pump with wet hands or while
standing on a wet or damp floor.
The motor has an auto-reset thermal overload protector.
If the motor overheats, the overload will cut off the
power to prevent damage and will reset after the motor
cools. If the overload trips repeatedly, check the pump
for the cause (low voltage, a clogged impeller, etc.).
CORRECTIVE ACTION
DISCONNECT POWER; Replace fuse or reset circuit breaker.
Plug into 115 Volt grounded outlet.
Check voltage being supplied to pump.
Check that impeller moves freely and is not clogged.
Re-prime according to instructions.
Stop pump, shut off water, and change filter cartridge. Filter should be
installed on discharge side of pump.
Open valve.
Re-pipe using pipe of the same size as suction and discharge ports on pump.
Clean impeller.
Thaw pipes.
Replace with plastic or new steel pipe.
Re-pipe using pipe the same size as suction and discharge ports on pump.
Enlarge inlet pipe; check well pump system.
Make sure outlet is at 115 Volts.
1-800-468-7867
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