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T RO U B L E S H O OT I N G
BEFORE CALLING FOR SERVICE
Problem
Water in the washer
drains slowly or not
at all, or the display
shows:
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
The display shows:
The display shows:
Wash cycle time is
longer than usual
The display shows:
The display shows:
28
(cont.)
Possible Causes
• Drain hose is bent, pinched,
or clogged.
• Water supply taps are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The lid is not closed properly.
•Lid lock switch error
• The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating
conditions.
• Water level is too high due to
a faulty water valve.
• Clutch error
Solutions
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Make sure that the lid is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the lid is
locked (LID LOCK will appear in the display).
• If the lid is closed and locked and the open lid error
message is displayed, call for service.
• If you press the START button while the lid is open,
dE error message will be displayed.
• Make sure that the lid is closed properly and press
the START/PAUSE button. The washer will not spin
unless the lid is locked (LID LOCK will appear in the
display).
• If the lid is closed and the lid lock error message is
displayed, call for service.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
• If you press the START button while the lid is open,
dE error message will be displayed.
• Close the water taps, unplug the washer, and call for
service.
• Unplug the washer, and call for service.
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