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Troubleshooting Tips... Before you call for service
Problem
Suds in the tub
Detergent left in
dispenser cups
Black or gray marks
on dishes
Dishes don't dry
Long cycle times
Control panel
responded to inputs
but dishwasher
never filled with
water
20
Possible Cause
Wrong detergent
Rinse agent was spilled
Dishes are blocking the
detergent cup
Aluminum utensils have
rubbed against dishes
Low inlet water temperature
Rinse agent dispenser is
empty
Additional drying time is
needed
Cycle selection
Cycle completion
Dishwasher washes by
alternating mid and lower
spray arms
Soil level
Door may not be completely
closed
Water valve may be turned
off
Flood float may be stuck
What To Do
Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade
®
Finish
Quantum
Automatic Dishwashing Detergent
®
®
have been approved for use in all GE Appliances
dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Pump out water by pressing Start and
close the door. Wait 30 seconds. Open the door, press
and hold Start for 3 seconds, and close the door. Repeat
if necessary.
Always wipe up rinse agent spills immediately.
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the Loading section.
Reposition dishware that may be keeping the dispenser
cup door from opening. See the Loading section.
Remove marks with a mild, abrasive cleaner.
Make sure inlet water temperature is at least 120°F.
Select Heated Dry or Dry Boost Normal/High.
Use Wash Temp Boost/High.
Select a higher cycle, such as Steam Sani or Heavy/
Heavy Duty.
Check the rinse agent dispenser and fill as required.
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes (on some models).
Note: If you open the door, this fan extension will be cancelled.
If using Light/1 Hour/Time Saver cycle which uses
lower water temperature and thus limited dry performance,
switch to a different cycle.
Allow cycles to fully complete. See Long cycle times in
this Troubleshooting Tips section
Longer cycles are normal. For best wash and dry
performance, let cycle complete.
On some models, the turbidity sensor senses how much
soil is on the dishes. Heavy soiled dish loads will add
more time to the cycle. This is normal function. For best
wash and dry performance, allow cycle to complete.
Make sure the door is firmly closed.
Make sure water valve (usually located under the sink) is
turned on. If problem persists, call for service.
Remove the Ultra-Fine Filter assembly and lightly tap the
piece under the ultra fine filter assembly that looks like a
dome. Replace the filter.
Platinum™ ActionPacs™ or
49-4000218
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