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Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
C a l l C u s t o m e r S e r v i c e t o l l f r e e a t
1-800-229-5647 to order parts under war-
ranty.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
Purchase these heater accessories from your local dealer. If they can not supply these acces-
sories, contact SHM International, Corp. at 1-800-229-5647 for information.
EQUIPMENT SHUTOFF VALVE
RMH-120-00088 For all models. Equipment
shutoff valve with 1/8" NPT tap.
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
If you suspect your gas pressure is too low. If so, contact your local gas supplier.
You may have further questions about installation, operation, or troubleshooting. If so, contact
SHM International, Corp. at 1-800-229-5647.
When calling, please have your model and serial numbers of your heater ready.
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REPLACEMENT PARTS
ACCESSORIES
SERVICE HINTS
When Gas Pressure Is Too Low
TECHNICAL SERVICE
www.sureheat.com
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
C a l l C u s t o m e r S e r v i c e t o l l f r e e a t
1-800-229-5647 to order parts not under
warranty.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
200083-01A
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