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FAQ
This chapter lists some problems you might encounter when using your
device. Some problems require you to call your service provider, but most
are easy to fix yourself.
Message
SiM card
error
No network
connection/
dropped
network
Codes do
not match
No
applications
can be set
Appendix
Possible causes
There is no SiM card
in the device or it is
inserted incorrectly.
Signal is weak or
you are outside the
carrier network.
Operator applied
new services.
To change a security
code, must need
to confirm the new
code by re-entering
it.
The two codes you
entered do not
match.
Not supported by
service provider or
registration required.
Possible corrective measures
Make sure that the SiM card is
correctly inserted.
Move toward a window or into
an open area. Check the network
operator coverage map.
Check whether the SiM card is more
than 6~12 months old. if so, change
your SiM card at your network
provider's nearest branch. Contact
your service provider.
if you forget the code, contact your
service provider.
Contact your service provider.
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