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OWNER'S MANUAL | TROUBLESHOOTING
TROUBLESHOOTING
IGNITION TROUBLESHOOTING
BURNER WILL NOT IGNITE:
If ignition does not occur in 5 seconds:
Turn the burner controls oFF.
STEP 01
Wait 5 minutes.
STEP 02
Repeat the lighting procedure.
STEP 03
If this does not work, to determine the cause, please try to ignite your appli-
ance with a match�
MATCH LIGHTING INSTRUCTIONS
Before beginning, check for gas leaks. (Please reference the leak
Test Instructions in USING YOUR BLACKSTONE.)
Turn control knob(s) to oFF position.
STEP 01
Remove cooking top.
STEP 02
light a match (or long lighter) no shorter than 11 inches long.
STEP 03
Place the flame on the right or left side of the burner.
Push in and turn the control knob to the HIGH position.
STEP 04
ensure burner lights and stays lit.
IF YOU CAN IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES
Ignitor wire misaligned.
damage to the ignition system.
IF YOU CAN NOT IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES
Burner tubes are not
receiving fuel.
12
SOLUTION
ensure that the ignition needle
is positioned 3-7mm away from
the burner tube, and above a
burner hole.
3-7mm
Contact customer service for
replacement parts.
SOLUTION
Clean the burner assembly to
remove the obstruction.
GAS FLOW TROUBLESHOOTING
A FLAME IS COMING OUT OF THE AIR GATE:
POSSIBLE CAUSES
Something is blocking the
venturi in the burner tube.
BURNER FLAMES ARE YELLOW OR IRREGULAR:
POSSIBLE CAUSES
obstructions in the burner, gas
jets, or fuel rail.
lPG cylinder is empty or low.
The regulator's flow limiting
device was triggered.
Regulator stuck in
safety position.
Model: 6964
SOLUTION
Clean the burner assembly to
remove the obstruction.
• Appliance will not achieve a
high heat or heats unevenly.
• Burner flames start strong,
then immediately drop to low
even when burner is set to
high position.
• Flame height drops when a
second burner is lit.
• Flames do NoT extend the full
length of the burner, or only run
on one side of the burner.
• Burner flames are inconsistent.
SOLUTION
Clean the burner, jets, and
gas hose.
Refill or replace the
lPG cylinder.
Reset the safety system:
Turn oFF the appliance,
STEP 01
close the lPG cylinder valve, and
disconnect the regulator from
the lPG cylinder.
Wait five minutes to
STEP 02
allow the pressure to dissipate,
then reconnect the regulator
to the lPG cylinder and slowly
open the oPd hand wheel one
half turn.
Ignite your appliance.
STEP 03
Contact customer service for
replacement parts.
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