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NOTICE
1.
For technical update, there is maybe deviation of
the actual items from what is on the manual. Please
refer to your actual product and APP.
2.
Smart air conditioner APP can be altered without
notice for quality improvement and also be delete
depending on the circumstances of manufacturing
firms .
3.
In case Wi-Fi signal strength is weakened, smart
App may be disconnected. So make sure the indoor
unit near to wireless router.
TROUBLE SHOOTING
Description
1.
2.
Air conditioner
can't be configured
successfully
Reboot WLAN router, mobile device and air conditioner (WLAN module) and connect air
conditioner by CF mode again. Before rebooting, check nobody has already connected to
same air conditioner.
1.
Mobile can't control
air conditioner
2.
1.
Mobile can't find air
conditioner
2.
Check the mobile connected WLAN router SSID and password is correct;
Check whether there are additional settings of WLAN router as shown below.
1) Firewall by router itself or by PC
2) MAC address filtering
3) Hidden SSID
4) DHCP server
When air conditioner (WLAN module) is rebooted and app displays Device remove,
ignoring this confirmation will lead to mobile device losing control permission of the
air conditioner.
You will need to connect the air conditioner by CF mode again.
In case of power failure, mobile device will lose control permission of air conditioner for
3 minutes after power failure. (Notification will now show up on the mobile device.)
If you cannot control the app (air conditioner) even after power restored, you will need
to connect the air conditioner by CF mode again.
Smart Life App display Air conditioner Device offline. Please check the following
conditions.
2)
The air conditioner has been reconfigured.
3)
Air conditioner out of power.
4)
Router out of power.
5)
Air conditioner can't connect to router.
6)
Air conditioner can't connect to network through the router.
7)
Mobile device can't connect to network.
After adding the device, it disappears in device list.
Hold and slide down to refresh the device list. If it has no change, shut down the app and
start again.
4.
DHCP server function should be activated for
wireless router
The internet connection may fail because of a
firewall problem. In this case, contact your internet
service provider
5.
For smart phone system security and network
setting, make sure Smart air conditioner APP is
trusted.
Analysis of cause
Acd18-kbtu/ Acd24-kbtu 27
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