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Symptoms
Thumping sound
Vibrating noise
Operation
Symptoms
Water is leaking.
Appliance does not
operate.
Possible Cause & Solution
Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance.
• Pause the programme and redistribute the clothes after the door unlocks.
Package materials are not removed.
• Remove package materials.
The clothes may be unevenly distributed in the drum.
• Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.
Possible Cause & Solution
House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
• Refit the drain pump filter.
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn the appliance on.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn the water supply tap completely.
Controls are not set properly.
• Make sure that the programme is correctly set. Close the door and press
the Start/Pause button.
TROUBLESHOOTING
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